Auto Account
IZAAD DANIEL
ADMINISTRATIVE ASSISTANT
Parit Buntar
Summary
Proven track record at JISHAN PACKAGING HUB, enhancing operational efficiency and customer satisfaction through expert office management and exemplary customer service. Skilled in spreadsheet creation and staff management, significantly contributed to organizational development and streamlined administrative processes. Achieved notable improvements in service quality and operational metrics, demonstrating a strong commitment to excellence and confidentiality.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Executive Administrative
JISHAN PACKGING HUB
04.2022 - 06.2024
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed inventory levels for office supplies and store, reducing waste while guaranteeing availability when needed.
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Organized and coordinated conferences and monthly meetings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Completed bi-weekly payroll for 20 retail employees.
Assistant Manager Operations
JISHAN PACKGING HUB
12.2021 - 03.2022
- Evaluated operational metrics regularly to identify areas for improvement and implement corrective actions accordingly.
- Managed daily staff scheduling, ensuring optimal coverage during peak hours while minimizing labor costs.
- Improved customer satisfaction rates by closely monitoring service quality and addressing issues promptly.
- Developed and maintained high-performing team with ongoing training, coaching, and performance evaluations.
- Implemented quality assurance initiatives to minimize errors in operations, improving overall efficiency levels.
Logistic Assistant
JISHAN PACKAGING HUB
09.2021 - 11.2021
- Oversaw daily inventory counts to maintain data accuracy.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Documented received materials into Auto Account system.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
Secretary Intern
MAJLIS DAERAH KERIAN
01.2020 - 03.2020
- Responded to inquiries from callers seeking information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Supported executive staff with timely transcription of meeting notes, ensuring accurate record-keeping and follow-up on action items.
Education
DIPLOMA - SECRETARY ADMINISTRATION
KOLEJ VOKASIONAL KERIAN
BAGAN SERAI 01.2018 - 11.2024
SIJIL VOKASIONAL MALAYSIA (SKM) - SECRETARY ADMINISTRATION
KOLEJ VOKASIONAL KERIAN
Bagan Serai, Perak, Malaysia 01.2024 - 11.2024
Skills
Information confidentiality
Customer Service
Expense Reporting
Spreadsheet Creation
Office Management
Accounting
Social media knowledge
Human Resources Management (HRM)
Staff Management
Administrative Support
Software
SQL Account
Microsoft Word
Microsoft Excel
Canva
Timeline
SIJIL VOKASIONAL MALAYSIA (SKM) - SECRETARY ADMINISTRATION
KOLEJ VOKASIONAL KERIAN
01.2024 - 11.2024
Executive Administrative
JISHAN PACKGING HUB
04.2022 - 06.2024
Assistant Manager Operations
JISHAN PACKGING HUB
12.2021 - 03.2022
Logistic Assistant
JISHAN PACKAGING HUB
09.2021 - 11.2021
Secretary Intern
MAJLIS DAERAH KERIAN
01.2020 - 03.2020
DIPLOMA - SECRETARY ADMINISTRATION
KOLEJ VOKASIONAL KERIAN
01.2018 - 11.2024
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