Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Iylia Diyana Abdul Hisham

Iylia Diyana Abdul Hisham

Senior Operation Executive
Cheras, Kuala Lumpur

Summary

Senior Operations Executive with expertise in organizing and coordinating company operation to enhance organizational effectiveness and operational excellence. Excels in fast-paced environments, successfully completing tasks with minimal supervision and a strong willingness to exceed expectations.

Overview

2025
2025
years of professional experience
1
1
Language

Work History

Senior Operation Executive

IPAY SOLUTION SDN BHD
01.2021 - Current
  • Ensured strict compliance with company regulations through diligent monitoring and timely updates to policies and procedures.
  • Managed daily operations to ensure smooth functioning, addressing any issues promptly and effectively.
  • Tended to urgent correspondence to facilitate communication or resolution
  • Assigned delegates to manage high volume of e-mails and call transfers.
  • Negotiated contracts with vendors and suppliers to secure favorable terms for the organization''s benefit. Decreased expenses increase profit.
  • Spearheaded cost-saving initiatives by analyzing expenses, uncovering areas of potential reduction, and developing targeted action plans.
  • Coordinated with stakeholders across various departments to align strategic priorities with operational realities effectively.
  • Eliminated bottlenecks in operations by identifying inefficiencies, introducing automation where appropriate, and refining workflows.
  • Oversaw the development of new business initiatives, resulting in significant revenue growth.
  • Facilitated seamless integration of acquired businesses into existing structures while minimizing disruption to ongoing activities.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Leveraged meeting minutes to measure progress and accountability.

Junior Operation Executive

IPAY SOLUTION SDN BHD
12.2016 - 12.2020
  • Monitor and oversee operational tasks from the initial ticketing through to the installation completion, collaborating closely with the operations team.
  • Provide timely responses to client information requests and demonstrate optimized performance results to regulatory and executive management.
  • Raise any concerns to the Senior Operations Manager.
  • Enhance operational efficiency through ongoing process improvements.
  • Manage all inventory reports and oversee weekly and monthly reporting tasks.
  • Investigate and resolve technical issues related to client accounts reported through Customer Service.
  • Standby and on-call to assist clients with any issues.
  • Collaborate closely with clients to ensure their requirements and expectations are met.
  • Handle phone inquiries and respond to client requests and questions.
  • Manage and update the company’s databases.
  • Track inventory levels and order supplies as needed.
  • Draft and send correspondence to customers.
  • Organize events, schedule meetings, and arrange travel.

Admin Assistant Executive

Kesatuan Pegawai-Pegawai Mara, Kppm
1 2014 - 10.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Maintained inventory of office supplies and placed orders.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Developed filing system for historical documents, preserving important company records and improving access to information.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Education

Bachelor Degree - Petroleum Engineering

Universiti Teknologi Malaysia (UTM)
Kuala Lumpur, Malaysia

Diploma - Electronic Engineering, Data Transmission and Network

Mara Japan Industrial Institute
Selangor, Malaysia

Sijil Pelajaran Malaysia - SPM

Sekolah Menengah Teknik Setapak
Kuala Lumpur, Malaysia

Skills

Microsoft Office

Team communication skills and team relationships

Problemsolving skills

Computer literacy

Quick learning

Ability to work on own initiative

Team Leadership

Operations and Time Management

Problem-solving abilities

Operational Efficiency

Multitasking Abilities

References

  • Head of Operation Department, IPAY SOLUTION SDN BHD

     Mohd Faiz bin Azial

     6017-233 6807


Timeline

Senior Operation Executive

IPAY SOLUTION SDN BHD
01.2021 - Current

Junior Operation Executive

IPAY SOLUTION SDN BHD
12.2016 - 12.2020

Admin Assistant Executive

Kesatuan Pegawai-Pegawai Mara, Kppm
1 2014 - 10.2016

Bachelor Degree - Petroleum Engineering

Universiti Teknologi Malaysia (UTM)

Diploma - Electronic Engineering, Data Transmission and Network

Mara Japan Industrial Institute

Sijil Pelajaran Malaysia - SPM

Sekolah Menengah Teknik Setapak

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Iylia Diyana Abdul HishamSenior Operation Executive