IWANA HAZIQAH BT MOHD TAUFIK
CUSTOMER SERVICES PROFESSIONAL
Rembau
Summary
Dynamic Customer Service Representative with over five years of experience dedicated to delivering exceptional service and fostering long-term client relationships. Expertise in resolving complex issues, enhancing client satisfaction, and optimizing service processes to drive efficiency. Strong collaborator thriving in fast-paced environments, consistently achieving measurable results through effective communication and problem-solving skills. Committed to maintaining high standards of service while adapting to evolving customer needs and expectations.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE PROFESSIONAL
CXL EXECUTIVE SDN BHD
01.2020 - Current
- Serves customers by providing service information about TM products especially Unifi Home Fibre, Mobile & Business.
- Manage customer complaints with making report and provide best solution for customer satisfaction.
- Responsible for gathering and analyzing with finalize sales data report every month
- (CLIENT: TELEKOM MALAYSIA BERHAD)
CUSTOMER SERVICE EXECUTIVE
PROMICOM SERVICES (M) SDN BHD
09.2018 - 12.2019
- Process and provide outpatient / inpatient Guarantee Letter (GL) for TNB staffs and their dependent.
- Perform daily task to process outpatient / inpatient final bill based
- Handle customer complaints and inquiries professionally and courteous manner
- (CLIENT: TENAGA NASIONAL BERHAD)
CUSTOMER SERVICES EXECUTIVE
AEGIS BPO MALAYSIA DAMANSARA
05.2018 - 09.2018
- Answer calls in a professional manner and communicate courteously with Singapore customers.
- Handling and solving customers enquiries related to StarHub telco services and products.
- (CLIENT: STARHUB LTD)
ASSISTANT VETERINARY OFFICER
JPV DAERAH REMBAU
07.2017 - 09.2017
- Assist veterinary officer sampling livestock’s blood, test and record the result.
- Collecting data with various method such direct observation, interviews and survey to perform experiments and testing.
- Internship
Education
Bachelor of Science with Honours - Resource Biotechnology
UNIVERSITI MALAYSIA SARAWAK (UNIMAS)
01.2017
Foundation Life Science - Centre for Pre-Universities
UNIVERSITI MALAYSIA SARAWAK (UNIMAS)
01.2014
Sijil Pelajaran Malaysia - SPM
SEKOLAH MENENGAH KEBANGSAAN UNDANG REMBAU
01.2012
Skills
- Professional customer engagement
- Clear verbal and written communication
- Skilled in Microsoft Office applications
- Self-directed and team-oriented approach
Feedback handling
Customer service excellence
Accomplishments
- PERSONAL ROLE-MODEL AWARD Q2 2022
- (PROACTIVE LEADERSHIP & BEING CUSTOMER ORIENTED)
- BOOST PERSONA STAR AWARD (EXCELLENT PERFORMANCE Q2 2023)
- BEST UNIFI TV SALES 2023
References
Rohyanes, Remzee Baharin, State Regulatory and Engagement, rohyanes@tm.com.my, +60 11 1034 0770
Atizah Binti Khalil, Outlet Manager, atizah.khalil@tm.com.my, +60 13 926 1848
Timeline
CUSTOMER SERVICE PROFESSIONAL
CXL EXECUTIVE SDN BHD
01.2020 - Current
CUSTOMER SERVICE EXECUTIVE
PROMICOM SERVICES (M) SDN BHD
09.2018 - 12.2019
CUSTOMER SERVICES EXECUTIVE
AEGIS BPO MALAYSIA DAMANSARA
05.2018 - 09.2018
ASSISTANT VETERINARY OFFICER
JPV DAERAH REMBAU
07.2017 - 09.2017
Foundation Life Science - Centre for Pre-Universities
UNIVERSITI MALAYSIA SARAWAK (UNIMAS)
Sijil Pelajaran Malaysia - SPM
SEKOLAH MENENGAH KEBANGSAAN UNDANG REMBAU
Bachelor of Science with Honours - Resource Biotechnology
UNIVERSITI MALAYSIA SARAWAK (UNIMAS)
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