Summary
Overview
Work History
Education
Skills
Name
Personal Information
Languages
References
Certification
Timeline
Generic
Ivynna Shim

Ivynna Shim

Kuala Lumpur,14

Summary

Highly qualified and skilled professional with exceptional task prioritization abilities and a proven track record of delivering top-notch customer service. Leveraging extensive training and experience to confidently embrace new professional opportunities and achieve success.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Beauty Advisor / Artistry Team

Sephora, LVMH
2023.03 - 2024.07
  • Doing product demos to customers, completing product learning courses, sharing information and product knowledge with customers, recommending suitable products to clients, conducting makeup services, assisting company workshops, providing makeup services to company events, providing skin analysis and facials to customers, joining brand contests, providing demos and sharing with cast members

Retail Assistant

Victoria's Secret
Kuala Lumpur , Kuala Lumpur
9 2022 - 1 2023

Welcoming and receiving customers, maintaining a clean and organized work area, answering customer queries, making recommendations, assisting shoppers with merchandise, restocking items, assisting with inventory count, keeping customers informed about current sales.

Graphic Designer

SG Collection
Kuala Lumpur , Kuala Lumpur
2021.10 - 2022.07
  • Planning concepts by studying relevant information and materials, illustrating concepts by designing examples of art arrangement, coordinating with outside agencies, art services, marketing, and printers, communicating with clients about layout and design, creating a wide range of graphics and layouts for product illustrations, company logos, and websites, reviewing final layouts and suggesting improvements when necessary

Waitress to Assistant Manager

Upperstar Restaurant & Bar SDN BHD
1 2020 - 3 2021
  • Taking customer orders, delivering food and beverages, greeting customers, setting up sections, cleaning restaurant, arranging tables
  • Managing transactions with customers using cash register, collecting payment in cash and credit card, taking phone calls, organizing bills, invoices, and documents

Section Leader

  • Supervising staff, ensuring section setup properly, dealing with customer complaints, mentoring new staff, checking reservations

Assistant Manager

  • Training management and staff, ensuring smooth operation hours, coordinating communication between front of house and back of house staff, preparing shift schedules, supervising kitchen and waiter staff and providing assistance, keeping detailed records of daily, weekly, and monthly costs and inventory, monitoring compliance with safety and hygiene regulations, ordering and counting inventory, opening and closing the restaurant, conducting staff interviews

Education

SPM -

SMK Bingkor
Sabah
2017.01 - 2018.12

PT3 -

SMK Keningau 2
2014.01 - 2016.12

UPSR -

SK Jaya Baru
2013.01 - 2013.12

Skills

Customer Engagement

Name

Ivynna, Shim

Personal Information

Age: 23

Languages

English
Malay

References

  • Syed Nayem, 012 4441351, syednayem@gmail.com
  • Arman Shah, 03 33626863
  • Norhaiza Paisal, 088 260388
  • Zulkiflie, 010 6535575
  • Mandy, 03 21649688

Certification

Intensive Essential Makeup & Hairstyling Course

Timeline

Beauty Advisor / Artistry Team

Sephora, LVMH
2023.03 - 2024.07

Graphic Designer

SG Collection
2021.10 - 2022.07

SPM -

SMK Bingkor
2017.01 - 2018.12

PT3 -

SMK Keningau 2
2014.01 - 2016.12

UPSR -

SK Jaya Baru
2013.01 - 2013.12

Retail Assistant

Victoria's Secret
9 2022 - 1 2023

Waitress to Assistant Manager

Upperstar Restaurant & Bar SDN BHD
1 2020 - 3 2021

Section Leader

Assistant Manager

Intensive Essential Makeup & Hairstyling Course

Ivynna Shim