Ivan Toon Huat Wong
Melaka
Summary
Claims Executive specializing in claims processing and customer relationship management. Demonstrated success in managing complex claims and streamlining processes, leading to improved customer satisfaction. Recognized for strong negotiation skills and effective claim management strategies.
Overview
8
8
years of professional experience
Work History
Claim Executive
J&T Cargo Malaysia Sdn Bhd
Melaka
03.2023 - 06.2025
- Assisted claimants and providers with claims inquiries, ensuring timely and accurate responses.
- Authorized reserves and payments within established limits to maintain quality standards.
- Processed claims for appropriate resolution and escalated complex cases.
- Reviewed settlements and litigation processes to ensure adherence to quality standards.
- Examined claims and records to accurately authorize coverage.
- Checked documentation for coding accuracy, correcting errors as necessary.
- Prepared insurance claim forms, ensuring the completeness of all related documents.
- Analyzed data to identify improvements in claims processing efficiency.
Service Assistant /Claim Admin
N3 Auto Sdn Bhd (Volkswagen Melaka)
Melaka
05.2019 - 02.2023
- Enhanced customer understanding of vehicle issues by describing automotive systems clearly.
- Facilitated communication between customers and service technicians as a liaison.
- Conducted follow-ups through phone and email to report on service experiences.
- Reviewed service history to provide tailored recommendations based on client needs.
- Resolved customer inquiries and complaints through in-person interactions and phone conversations.
- Actively listened to customer concerns to determine appropriate service levels.
- Processed incoming claims with precise data entry into the system.
- Consulted with field support teams for specific claim-related assistance.
Hotel Front Desk Receptionist
Hallmark View Hotel
Melaka
11.2017 - 03.2019
- Welcomed patrons at front desk, ensuring friendly interactions during check-in process.
- Cultivated professional guest relationships through prompt responses and dedicated assistance.
- Managed special accommodations for guests to enhance overall satisfaction.
- Facilitated efficient front desk operations in high-volume hotel environment.
- Balanced accounts and executed nightly audits to maintain accurate bookkeeping.
- Coordinated with housekeeping and maintenance to address guest room issues.
Education
High School Diploma -
Multimedia University
Melaka, MalaysiaSkills
- Leadership and team management
- Claims processing and settlement
- Data analysis and reporting
- Customer service
- Negotiation strategies
- Personnel training and development
- Microsoft Office Suite proficiency
- Process optimization
- Policy compliance
- Mutual communication
Languages
- Chinese (Mandarin), First Language
- English, Upper Intermediate (82) B2
- Malay, Intermediate (B1)
Timeline
Claim Executive
J&T Cargo Malaysia Sdn Bhd
03.2023 - 06.2025
Service Assistant /Claim Admin
N3 Auto Sdn Bhd (Volkswagen Melaka)
05.2019 - 02.2023
Hotel Front Desk Receptionist
Hallmark View Hotel
11.2017 - 03.2019
High School Diploma -
Multimedia University