ITHYAP PRIYA
Assistant Manager Quality Assurance
Kampung Baharu Nilai,05
Summary
- JCI standards expertise
- Project management
- Communication and training
- Analytical and problem-solving
- Report preparation and presentation
- Healthcare compliance and regulations
- Audit and gap analysis
- Corrective action planning
- Staff training and development
- Report preparation and presentation
- Analytical and problem-solving
Overview
6
6
years of professional experience
8
8
Certifications
3
3
Languages
Work History
Assistant Quality Assurance Manager
Aurelius Hospital Negeri Sembilan
09.2023 - Current
- Provided comprehensive training to clinical staff on patient safety related topics such as IPSG, cardiac arrest management , stroke management and CPG compliances . .
- Enhanced patient safety by implementing stringent inspection processes and identifying areas for improvement.
- Monitored performance metrics closely and provided timely feedback to staff on areas requiring attention or improvement, promoting a culture of continuous learning and development.
- Ensured compliance with healthcare regulations such as MSQH and JCI by staying abreast of updates and making necessary adjustments within the organization''s systems accordingly.
- Managed documentation related to quality control procedures, maintaining an organized repository for easy access during internal audits or inspections by regulatory authorities.
- Identified root causes of recurring issues through detailed analysis, working closely with relevant teams to implement corrective actions swiftly.
- Conducted risk assessments to identify and mitigate potential quality issues
- Led and managed the implementation of JCI accreditation projects, ensuring adherence to international healthcare quality standards.
- Coordinated with cross-functional teams including healthcare professionals, administrators, and external consultants to achieve project milestones.
- Developed and maintained project plans, timelines, and budgets, ensuring efficient resource allocation and timely project delivery.
- Conducted gap analyses and risk assessments to identify areas of improvement in healthcare delivery and patient safety.
- Designed and implemented training programs for staff to promote compliance with JCI standards.
- Prepared detailed reports and presentations for senior management and regulatory bodies, documenting progress, challenges, and outcomes.
- Facilitated continuous quality improvement initiatives, fostering a culture of excellence and patient-centered care.
- Work closely with senior team when opening a new hospital under same management in monitoring and evaluate the hospital’s compliance with CKAP standards, implementing corrective actions as needed especially in creating policies and train staff according to the new policies .
- Compile detailed reports and presentations for senior management, outlining progress, compliance status, and areas for improvement
- Successfully work with the senior team and guided the hospital through the initial CKAP accreditation, .
- Implemented robust quality assurance and patient safety protocols, resulting in
- Recognized by senior management for exemplary leadership and in-depth knowledge of CKAP standards
- Conducted comprehensive gap analyses and regular audits at sister hospitals under the same management to ensure compliance with healthcare standards and regulations.
- Identified areas of non-compliance and potential risks, documenting findings in detailed audit reports.
- Collaborated with hospital staff and management to develop and implement corrective action plans to address identified gaps.
- Monitored the progress of corrective actions and provided ongoing support to ensure sustained compliance.
- Designed and conducted training sessions for hospital staff to educate them on compliance requirements and best practices.
- Prepared and presented audit findings and improvement recommendations to senior management and other stakeholders.
- Developed and maintained audit schedules and documentation to track compliance activities and outcomes.
- Ensured continuous improvement by staying updated with the latest regulations and industry standards, incorporating them into audit practice
- Regulalry involved in Code Blue Drill and Stroke drill , using my knowledge on ACLS to guide team on how to manager cardiac arrest and stroke patient .
Chief Medical Trainer
1 Accelerate SDN BHD
2 2022 - 08.2023
- Conducted both medical and non medical based training from a certified association
- Managed trainers’ schedules.
- Involved in store upkeep.
- Handled medical device and training equipment purchases
- Handled customised client requests for specific training.
- Created a new lesson plan and a new course according to specific guidelines
- Handled multiple new projects, including overseas training.
- Answered client requests and planned training according to their needs.
- Managed overall staff attendance and ethics.
- Directly reported to the training director regarding issues in training.
- Worked independently without the director's supervision.
- Prepared exam papers, notes, and other training materials needed for training in a short period of time.
- Created realistic models for real patient simulations and hands-on practical sessions.
- Arranged monthly meeting with other trainers and prepared the meeting agenda.
- Hired, trained, evaluated and retained high-performing, effective and diverse team embodying organizational culture.
- Developed highly effective working relationships with other departments by being positive and constructive leader.
- Increased customer satisfaction and streamlined business processes and procedures.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Accomplished leader, skilled at maximizing employees skills and knowledge, to achieve highest performance goals.
- Served as strategic advisor and functional expert on critical strategic and operational matters.
- Led employees to develop high-performing diverse teams and deliver on ambitious goals and objectives.
- Monitored outcome measures, program outcomes and performance improvement.
- Handled overall room upkeep and incident reporting.
- Trained and delegated jobs to junior trainers.
- Experienced in giving public talks to multiple giant companies.
- Create and design power point presentation according to the topic given
Medical Officer
Hospital Sri Manjung
10.2021 - 01.2022
- Completed patient referrals to other medical specialists.
- Improved patient outcomes and delivery of care through improved clinical quality processes.
- Confirmed consistent and accurate medical record keeping practices.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Performed intramuscular, intravenous and intraosseous injection techniques.
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Communicated with patients with compassion while keeping medical information private.
Preschool Teacher
Edu Care Centre
01.2019 - 10.2019
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
Brand Ambassador
Gabriel Recipe
01.2018 - 12.2018
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
Education
Bachelor of Medicine and Bachelor of Surgery -
SEGI University
Foundation - Medical Studies
Allianze University Of Medical Science
LCCI (level 1 certificate in book keeping) -
SMK Convent Teluk Intan
Skills
Strategic Planning
Staff Development
Budgeting and Finance
New Business Development
Effective Communicator and Public Speaker
Client Relationship Building
Sales and Marketing
Organizational Leadership
Certification
Advanced Cardiovascular Life Support (ACLS) AHA Instructor
Accomplishments
- Supervised team of 5 staff members.
Timeline
Assistant Quality Assurance Manager
Aurelius Hospital Negeri Sembilan
09.2023 - Current
Medical Officer
Hospital Sri Manjung
10.2021 - 01.2022
Preschool Teacher
Edu Care Centre
01.2019 - 10.2019
Brand Ambassador
Gabriel Recipe
01.2018 - 12.2018
Chief Medical Trainer
1 Accelerate SDN BHD
2 2022 - 08.2023
Bachelor of Medicine and Bachelor of Surgery -
SEGI University
Foundation - Medical Studies
Allianze University Of Medical Science
LCCI (level 1 certificate in book keeping) -
SMK Convent Teluk Intan
Advanced Cardiovascular Life Support (ACLS) AHA Instructor
Basic Life Support (BLS) AHA Instructor
Paediatric Advance Life Support
International Trauma Life Support (ITLS) Instructor
Train The Trainer ( Comfori Sdn Bhd ) 2022
Advanced Neonatal Resuscitation Program Provider (AAP)
Pre Hospital Trauma Life Supports Instructor (NAEMT)
Advanced Medical Life support ( NAEMT)
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