Iswary Bathmanathan
Summary
Experienced with creating innovative dishes and maintaining consistent quality. Utilizes culinary knowledge to refine techniques and ensure efficient kitchen operations. Track record of effective teamwork and adaptability in dynamic environments. Moreover, has experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Overview
7
7
years of professional experience
Work History
Demi Chef
Hotel Holiday Inn Express Katong
07.2023 - 10.2024
- Managing daily kitchen inventory using kitchen management software
- Prepared and plated high-quality dishes, ensuring presentation aligned with restaurant standards.
- Collaborated with kitchen team to maintain efficient workflow during peak hours.
- Ensuring a smooth flow of prepared items for service
- Update daily ordering supplies using kitchen management software
- Enter temperature logs and food safety checklists into digital systems
- Managing minimizing food waste & monitoring stock levels
- Adhering to food safety regulations
- Submit ingredient requisitions and report low stock via internal systems
- Developing new ideas for menus, specials, or events
- Contributing to the enhancement of company profits
Customer Service Coordinator
ITW Meritex Sdn Bhd Penang Malaysia
10.2020 - 02.2023
- Coordinated customer inquiries, ensuring timely and effective responses to enhance satisfaction.
- Managed scheduling of service appointments, optimizing resource allocation and operational efficiency.
- Maintained accurate records of customer interactions, supporting data-driven decision-making initiatives.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Collaborated with cross-functional teams to identify areas of improvement and implement effective solutions.
- Kept accurate records to document customer service actions and discussions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to confirm accuracy.
- Analyzed customer feedback to identify trends, leading to actionable insights for service improvement.
Office Administrator
Smart Office Penang
04.2018 - 05.2020
- Managed daily office operations to ensure efficiency and organization.
- Coordinated schedules and appointments for team members, enhancing workflow.
- Assisted in maintaining accurate records and documentation for various projects.
- Supported onboarding processes by preparing materials and conducting orientations.
- Assisted with administrative tasks, maintaining accurate records and filing systems for easy access.
- Responded to inquiries from callers seeking information.
- Sought ways to improve processes and services provided.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Arts - Diploma in Culinary Arts & Pastry
CAC Academy of Chefs
Penang 10-2022
GED -
Yakin Kerjaya Penang College
Penang 01-2018
High School Diploma -
Sekolah Menengah Kebangsaan Bukit Mertajam
Penang 12-2017
Skills
- Organizing and maintaining station
- Using tools like Microsoft Outlook, Gmail, or company-specific platforms
- Kitchen hygiene and HACCP compliance
- Stock rotation and inventory reporting
- Strong teamwork and time management
- Basic knowledge of kitchen display systems and digital recipe tools
- Inventory tracking & stock rotation (FIFO)
- Support in training and mentoring junior staff
- Time management under high-pressure service
- Quickly identifying issues
- Microsoft Office Suits Skills
- Basic Computer Knowledge
- Clear verbal and written communication
- Offering effective and realistic solutions
- Serving multiple customers without rushing
- Reading and responding to emails professionally
Languages
English
Native or Bilingual
Malay
Full Professional
Tamil
Native or Bilingual
Reference
Mr. Bruce Lee +6019-446 9319
lebruceoonn@gmail.com
Manager of Holiday Inn Express
Mrs.Pavitra +6016-4150334
pavitramathavan@meritex.my
Manager of ITW Meritex
Timeline
Demi Chef
Hotel Holiday Inn Express Katong
07.2023 - 10.2024
Customer Service Coordinator
ITW Meritex Sdn Bhd Penang Malaysia
10.2020 - 02.2023
Office Administrator
Smart Office Penang
04.2018 - 05.2020
Associate of Arts - Diploma in Culinary Arts & Pastry
CAC Academy of Chefs
GED -
Yakin Kerjaya Penang College
High School Diploma -
Sekolah Menengah Kebangsaan Bukit Mertajam
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