Iswani Ismail
Restaurant General Manager
Summary
Accomplished Restaurant General Manager at McDonald's Sri Petaling, adept in operations management and team leadership. Streamlined budget planning and cost controls, enhancing customer satisfaction and staff productivity. Excelled in staff scheduling and sanitation standards, fostering a motivated team and a safe, engaging dining experience. Proven track record in improving service quality and operational efficiency. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
21
21
years of professional experience
Work History
Restaurant General Manager
Mcdonalds Sri Petaling, Kuala Lumpur
09.2003 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Set clear expectations and created positive working environment for employees.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture
Education
Dip In Business IT - Business Information Technology
University Koperasi Polis
Gombak Selangor 04.2001 -
Skills
Staff Scheduling
Team Leadership
Operations Management
Safe Food Handling
Complaint resolution
Trained in performance and wage reviews
Cost Control
Hiring Decisions
Sanitation Standards
Budget Planning
Customer Engagement
Staff Scheduling
Languages
Melayu
Native language
English
Advanced
C1
Interests
Camping and Travel to another country
Reference
Oc Siti Salmah
Phone : 017 3558293
Timeline
Restaurant General Manager
Mcdonalds Sri Petaling, Kuala Lumpur
09.2003 - Current
Dip In Business IT - Business Information Technology
University Koperasi Polis
04.2001 -