Iswani Ismail

Restaurant General Manager

Mcdonalds Sri Petaling, Kuala Lumpur

09.2003 - Current

Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
Maintained facility and grounds to present positive image.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Set clear expectations and created positive working environment for employees.
Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations
Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture

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