Iswadi Abdul Majid
Technical Assistant
Cyberjaya
Summary
Dynamic Technical Assistant at Multimedia University (TM Berhad) with a proven track record in optimizing workflows and enhancing customer satisfaction. Skilled in hardware maintenance and technical guidance, I successfully automated processes, driving operational efficiency and fostering collaboration across teams to solve complex challenges. Committed to delivering high-quality support and innovative solutions.
Technical support professional prepared for this role with track record in maintaining and troubleshooting systems. Proven ability to adapt to changing needs while ensuring team collaboration and reliable results. Known for technical proficiency and proactive approach to problem-solving.
Overview
24
24
years of professional experience
Work History
Technical Assistant
Multimedia University (TM Berhad)
09.2001 - Current
- Provided technical guidance and support to team members.
- Updated supervisor on status of projects.
- Gathered, organized and distributed technical documentation.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
- Repaired hardware infrastructure using hand tools and components.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Optimized workflows by automating repetitive tasks using custom scripts or third-party applications, resulting in increased operational efficiency.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical challenges, driving business growth.
Education
High School Diploma -
Federal Institute of Technology
Kuala Lumpur, Malaysia 04.2001 -
Skills
Customer or student assistance
Operations support
Administrative skills
Database management
Equipment management
Technical guidance
Hardware maintenance
Technical diagnosis
Mechanical skills
Timeline
Technical Assistant
Multimedia University (TM Berhad)
09.2001 - Current
High School Diploma -
Federal Institute of Technology
04.2001 -
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