Isshveer SIngh
Kuala Lumpur,
Summary
Results-driven IT Program and Project Manager with over 7 years of experience leading complex IT projects. Demonstrated expertise in IT program delivery, vendor management, and digital transformation. Strong skills in global team coordination and stakeholder engagement, with a solid foundation in Agile methodologies. Currently managing diverse projects, including SAP ERP assessments, PR/PO implementations, Red Hat SSO integrations, and eWallet deployments at Prasarana.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Vice-President, Program Management
Prasarana
Selangor
02.2024 - Current
- Managed team workflow by regularly assessing and arranging task priorities.
- Compiled high-impact project summaries on a weekly basis for executive review.
- Streamlined communication processes between parties for uninterrupted project progress.
- Enhanced service delivery through the implementation of best practices and process refinements.
- Facilitated collaboration among cross-functional teams for successful project execution.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
Assistant Manager, IT Project Manager
AirAsia
Selangor
04.2022 - 02.2024
- Led 30+ high-impact IT projects across system upgrades, automation, and SDLC, ensuring projects were delivered on time, within scope, and aligned with business goals.
- Managed the Technology Request Intake Process (TRIP), streamlining project requests, and ensuring timely tracking, prioritization, and execution of enhancements and new implementations.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Spearheaded Steering Committee meetings, ensuring clear communication with stakeholders.
- Ensured project alignment with organizational strategies through teamwork with Business and Product Managers.
- Led UAT and SIT testing to verify system functionality.
- Managed security assessments and risk mitigation, safeguarding project integrity, and ensuring regulatory compliance.
- Oversaw Change Management, guaranteeing seamless release deployments.
- Identified lessons learned for future projects through thorough Post-Implementation Reviews.
IT Project Manager
CIMB
Kuala Lumpur
07.2021 - 02.2022
- Managed defect management for the Murex Binary Project, including triaging defects, extracting data, and preparing testing status reports.
- Developed project plans that included timelines and deliverables, identified resources needed, and estimated costs for each project.
- Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Transformation Project Manager
AirAsia
Kuala Lumpur
05.2020 - 02.2021
- Led automation and process improvement initiatives, enhancing business workflows and user engagement.
- Built custom workflows using JotForm, streamlining business operations.
- Managed regular stakeholder reporting, providing updates on project progress.
- Collaborated with cross-functional teams to define project scope, timelines, and resources.
- Delivered Steering Committee presentations, ensuring clear communication with leadership.
- I briefed group CEOs and senior executives on project outcomes, supporting strategic decisions.
- Contributed to marketing strategies to align with business goals.
IT Project Manager
AirAsia
Selangor
01.2018 - 04.2020
- Managed project scope, timelines, resources, and risk assessments for vendors and internal teams.
- Delivered weekly and bi-weekly reports, and developed risk mitigation plans.
- Collaborated with teams to resolve issues, and ensure smooth project execution.
- Led Steering Committee meetings and managed UAT, SIT, VA assessments, and SDLC projects.
Scheduling Support
Shell
Selangor
06.2017 - 12.2017
- · Supported over 900 fuel stations across Malaysia ensuring that end-to-end customer inquiry that requires engaging with other partners across the service chain, End Goal: accomplished within the time frame. Build multiple reports based on daily delivery data for upper management to identify market trends and customer behavior, ensuring that all targets are achieved and gaps are closed.
Education
Bachelor of Technology - Business Information System
University Teknologi Petronas
Perak, Malaysia08-2016
O-Levels -
Tenby Schools
Perak, Malaysia08-2011
Skills
- Project management
- Stakeholder engagement
- Risk assessment
- Data analysis
- Team collaboration
- Process improvement
- Strategic planning
- Conflict resolution
- Executive-level support
- Cross-functional team coordination
- Agile methodologies
- Multitasking
CORE COMPETENCIES
- Program & Project Management: Full-cycle IT project execution, aligning with PMO best practices.
- SAP ERP & Digital Transformation: Expertise in PR/PO implementation, ERP evaluation, Red Hat SSO, eWallet, and RPA solutions.
- Stakeholder & Vendor Management: Extensive experience working with SAP vendors, offshore teams, and senior business leaders.
- Agile & Waterfall Methodologies: PRINCE2 & UiPath RPA Project Manager-certified, experienced in Agile/Scrum frameworks.
- Regional & Global Exposure: Proven ability to manage and collaborate with international vendors and offshore teams.
Notable Achievements
- Managed PR/PO Implementation – Key contributor to the Source-to-Pay (S2P) transformation roadmap, improving procurement efficiency.
- Enabled Red Hat SSO Deployment – Facilitated project execution by closing gaps and securing necessary support for the infrastructure team, ensuring timely delivery.
- Spearheaded eWallet Implementation – Leading a customer-focused digital payment solution, enhancing financial transactions.
- Led SAP ERP Solution Assessment – Facilitated the evaluation migration options to SAP S/4HANA or alternative ERP solutions, ensuring strategic alignment.
- Optimized IT Operations in AirAsia – Spearheaded electronic POS system implementation, reducing costs by RM 9 million from the initial RM 25 million budget.
- Automated AirAsia Shared Services – Implemented Robotic Process Automation (RPA), achieving annual savings of RM 2 million.
- Expanded Logistics with Teleport – Successfully deployed Teleport delivery in 70 cities within a month, optimizing operations.
- Transformed Finance Operations – Automated AirAsia’s intercompany reconciliation, reducing report preparation from 60 hours to 1 hour, with monthly cost savings of RM 88.5k.
- Delivered Large-Scale IT Projects – Successfully managed 8-14 concurrent IT projects, driving transformation across multiple business units.
Certification
- Certified Scrum Master
- Prince 2 Practitioner and Foundation
- Automation Project Manager at UiPath
Languages
English
First Language
Malay
Advanced (C1)
C1
Punjabi
Proficient (C2)
C2
Timeline
Vice-President, Program Management
Prasarana
02.2024 - Current
Assistant Manager, IT Project Manager
AirAsia
04.2022 - 02.2024
IT Project Manager
CIMB
07.2021 - 02.2022
Transformation Project Manager
AirAsia
05.2020 - 02.2021
IT Project Manager
AirAsia
01.2018 - 04.2020
Scheduling Support
Shell
06.2017 - 12.2017
Bachelor of Technology - Business Information System
University Teknologi Petronas
O-Levels -
Tenby Schools
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