Issac Lai

• Analyzed past sales data and team performance to develop realistic sales goals.
• Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Visit Customers daily and obtain the current market info
• Follow up and ensure customers payment is up to date
• Come out some Limited Time Offer with current customers in order to secure sales and also enhance customers' brand loyalty
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Arrange the staffs working schedule
• Take care customers and ensure all the food and service are up to standard.
• Motivated staffs to perform at peak efficiency and quality
• Purchased adequate quantities of food, beverages, equipment and supplies.
• Developed, implemented and managed business plans to promote profitable food and beverage sales.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Carefully interviewed, selected, trained and supervised staff.
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
• Created fun team building activities to engage staff in up-selling to meet revenue targets.

• Handling all the Sushi Zanmai Franchisee outlet
• Visit all the franchisee outlets monthly and conduct audit report on it, report to Franchisee
owner and our F&B director
• Ensure Franchisee outlets are performing. If not find out for the problem and improve of it. For
example, Payroll over budget or Gross profit is too low
• Counseling all the franchisee manager when it is needed
• Guide the new joining franchisee how to operate a restaurant, from A to Z. For example,
recruitment, training, outlet set up and so on
• Prepare and in charge of all the Sushi Zanmai Outlet Opening
• Handling all the new project of Sushi Zanmai such as be a merchant partners of Grab food,
understand and guide all the managers and staffs regarding the ways of using new POS system
Creating a SOP of new initiatives to educate and guide all the staffs to prevent any confusing
when it is launched.
• Daily task : Be a rotate manager to all the Sushi Zanmai outlet □
• Taking care the outlet operation and ensure all the customers are satisfied with the food and
the service