Ismawi Ibrahim

• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Upsold additional products and services after identifying customer needs and requirements.

• To assist clients analyse their financial situation, establish their investment goals and propose an investment plan to achieve them.
• To advise clients in building a well diversified unit trust investment portfolio after considering their risk tolerance and time horizon.

· To assist clients analyse their financial situation, establish their investment goals and propose an investment plan to achieve them.

· To advise clients in building a well diversified unit trust investment portfolio after considering their risk tolerance and time horizon.

• Assumed the responsibility of the branch management, daily operations, target and budget preparation while ensuring staff skill development and maintaining high standard of customer service.
• Conducted regular staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

• Assigned to Miri Branch by Regional Office to assist the branch in terms of operational matters, compliance and internal controls.
• Successfully managed to turn around the branch audit rating to satisfactory.
• Assisted the branch in boosting sales (approved loans referral amounting to 2 mill in 2014 ).
• Ensuring customer service levels remained at an optimum high.
• Conducted Staff Training for Northern Zone Branches.

• Assigned to assess, mitigate and manage operational risk for all branches in Sarawak.
• Further analyzed status condition of the said branches in term of compliance to regulatory and internal control to maintain satisfactory audit.
• Assisted all branches to manage and coordinate capital expenditure.
• Part of Region Sarawal Internal Audit Team.
• Selected as Regional Trainer for Maybank Sarawak in 2013.

• Assumed responsibility of the branches management, daily operations, budget preparation while maintaining staff skill development and delivery of high standard of customer service.
• Managed to significantly boost branch sales activity.
• Thus was done by organizing branch activities to free resources to increase sales capacity and promote new products and services.

• Assumed responsibility of the branches management, daily operations, budget preparation while maintaining staff skill development and delivery of high standard of customer service.
• Managed to significantly boost branch sales activity. Thus was done by organizing branch activities to free resources to increase sales capacity and promote new products and services.

• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.

• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.