Ismail Nizamuddin Othman
Petaling Jaya, Selangor,10
Summary
A forward-thinking Senior Manager adept at managing large teams to accomplish challenging objectives. Imparts a clear vision to guide cohesive, high-performing teams. I've honed skills in Human Resources Management and Leadership, significantly enhancing employee retention and compliance. My strategic approach to workforce planning and talent development, backed by expertise in Employment & Industrial Relations Laws, has consistently driven organisational excellence and positive change. With over 25 years of working experience, I have a practical understanding of business needs and knowledge of local and national laws. I am looking to apply my skills and experience to grow with an ambitious company in Malaysia.
Overview
27
27
years of professional experience
Work History
Senior Manager - Human Resources
Perdana University Kuala Lumpur
07.2024 - Current
- Provided strong leadership to enhance team productivity and morale.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Processed employee claims involving performance issues and harassment.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Distributed employee engagement surveys to identify areas of improvement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Structured compensation and benefits according to market conditions and budget demands.
Post Graduate Student
UiTM Kota Kinabalu, Sabah
05.2022 - 03.2024
- Improved business-related knowledge by completing my Executive Master of Business Administration at UiTM Sabah.
- Boosted my understanding of important modern-day managerial skills such as leadership, research, and economic/financial decision-making.
- Collaborated on group projects to complete professional deliverables.
Head of Legal, Human Resources and Administration
Timatch Group of Companies
04.2015 - 10.2021
- Overall administration, coordination and evaluation of the human resources and administration functions of the parent company, and provide support to the related companies consisting of water treatment plants, hotel, private hospital and construction company.
- Handled strategic Human Resources functions and people management issues, such as workforce planning, employee performance management, and talent management. Managed the company's Human Resources Management Information System.
- Provide legal support and counsel to the management and executives in a variety of legal topics. Vet documents, draft in-house contracts, and liaise with the company's lawyers on all legal matters.
- Managed security and safety issues and its legal compliance with assistance from the Head of Security and the Safety and Health Officer.
- Heavily involved in company’s ISO9001 certification and renewal.
Legal and Admin Manager
Hibin & Co
01.2010 - 12.2014
- Managed the office, including staffing matters such as salary, benefits, statutory contributions, and employee contracts.
- Handled administrative matters such as office rental, utilities, vehicles, and liaised with relevant government offices and other competent authorities if and when necessary. Negotiated terms and conditions with clients.
- Assisted the firm’s lawyers in all legal matters, especially by providing paralegal advice to clients and conducting legal research and drafting agreements.
- Established team priorities, maintained schedules and monitored performance.
Human Resources and Administration Manager
MF Enterprise Sdn Bhd
01.2007 - 01.2010
- Developed and monitored overall HR strategies, systems, tactics, and procedures, including the recruitment and selection process, training and development, payroll, policies, and procedures, and legal compliance. Oversaw and managed a performance appraisal system, nurtured a positive working environment, and maintained the pay plan and benefits program.
- Implemented and maintained procedures/office administrative systems, booked transport and accommodation, ensured that health and safety policies were up to date, prepared letters, presentations, and reports, organized meetings, and managed databases.
- Checked and ensured that government tender documents are completed, in order, and sent on time. Followed up with government agencies on application status.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Senior Executive - Legal, HR and Corporate Affairs
Aman Bahagia Sdn Bhd
08.2004 - 10.2006
- Assisted the Senior Manager of HR & Corporate Affairs in all aspects of human resources and administration matters.
- Resolved difficult staffing issues, including dealing with understaffing, refereeing disputes, termination/dismissal, and administering disciplinary procedures, including domestic inquiry. Manage employee engagements and employee relations, including managing absence, disciplinary issues, grievances and illness.
- Implemented training and development agenda; identify areas that need attention and improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- General legal support, research and liaised with panel lawyers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Executive - Claims and Administration
COMPU-MED Sdn Bhd
05.2004 - 09.2004
- Processed insurance and medical services claim from a private hospital in Kota Kinabalu, Sabah. Conducted thorough checking on patients' medical claim forms and liaise with the hospital before releasing the GL for the patients.
- Managed office administration work, including utilities, rental, and office materials.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Documented and communicated timely claims information while supporting accurate outcomes.
Executive - Human Resources Sdn Bhd
Muar Realty & Development Sdn Bhd
02.2002 - 05.2004
- Assisted Human Resources Manager in day-to-day operation of the HR department.
- At all times – fostered good teamwork, harmony and strong morale amongst fellow colleagues and employees.
- Organised, compiled, and updated company records and documentation. Managed and ensured that all company's licences, permits, etc. are renewed on time and that information is fully updated.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Educated employees on company policy and kept employee handbook current.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Legal, HR and Administration Officer
X-Land Sdn Bhd
08.1998 - 11.2001
- Developed, recommended and implemented personnel policies and procedures, prepare and maintain handbook on policies and procedures.
- Ensure all company policies and procedures are up to date and in line with current employment laws and ensure line managers are up to date with any change in policy.
- Maintained personnel records and updated internal databases to support document management.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
Human Resources Manager
Saraequity Sdn Bhd
08.1997 - 08.1998
- Reported to the CEO and provided advice and support to all operations and Administration staff relating to HR policies and procedures, training, recruiting, benefits administration and employee relations. Communicated and enforced new and existing policies and procedures and responded to all employee inquiries related to these in a timely manner.
- Drafted and managed in-house agreements, HR policies and procedures as directed.
Liaised with company’s lawyers. - Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
Education
MBA - Business Administration
Universiti Teknologi MARA (UiTM)
Kota Kinabalu, Sabah, Malaysia03.2024
Bachelor of Laws (LL. B (Hons) - Law
University of Malaya
Kuala Lumpur, Malaysia05.1997
Skills
- Human Resources Management
- Employment & Industrial Relation Laws
- Employee Performance Improvement
- Strategic HR and Workforce Planning
- Hiring and Employee Retention
- HR Policy, Process & Handbook Design
- Leadership and Mentoring
- Handling Grievance & Dissatisfaction
- Training and Talent Development
- Statutory/Legal Compliance
- Quality Management System (ISO9001:2015)
- Occupational Safety and Health (OSHA)
Affiliations
- MIHRM (ID: 103675/0422)
All Sports, Listening to music
Enjoy playing all kinds of sports and love listening to trending music on Spotify and other music platforms.
Languages
Malay
Native language
Malay
Proficient
C2
English
Proficient
C2
Timeline
Senior Manager - Human Resources
Perdana University Kuala Lumpur
07.2024 - Current
Post Graduate Student
UiTM Kota Kinabalu, Sabah
05.2022 - 03.2024
Head of Legal, Human Resources and Administration
Timatch Group of Companies
04.2015 - 10.2021
Legal and Admin Manager
Hibin & Co
01.2010 - 12.2014
Human Resources and Administration Manager
MF Enterprise Sdn Bhd
01.2007 - 01.2010
Senior Executive - Legal, HR and Corporate Affairs
Aman Bahagia Sdn Bhd
08.2004 - 10.2006
Executive - Claims and Administration
COMPU-MED Sdn Bhd
05.2004 - 09.2004
Executive - Human Resources Sdn Bhd
Muar Realty & Development Sdn Bhd
02.2002 - 05.2004
Legal, HR and Administration Officer
X-Land Sdn Bhd
08.1998 - 11.2001
Human Resources Manager
Saraequity Sdn Bhd
08.1997 - 08.1998
MBA - Business Administration
Universiti Teknologi MARA (UiTM)
Bachelor of Laws (LL. B (Hons) - Law
University of Malaya
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