ISMA AIRIEL ISMA

HOTEL RECEPTIONIST

Bayan Lepas, Penang,07

Summary

Proven Hotel Receptionist at Eastin Hotel Penang, adept in Reservation Management and Guest Relations, significantly enhancing guest satisfaction and loyalty through meticulous attention to detail and exceptional customer service. Skilled in Microsoft Office, ensuring efficient operational flow and financial accuracy. Maintains a professional demeanor, contributing to a welcoming front desk environment.

Overview

year of professional experience

Certification

Work History

Hotel Receptionist

Eastin Hotel Penang

08.2024 - 12.2025

Collected room deposits, fees, and payments.
Managed cash transactions accurately, maintaining proper financial records for the reception area.
Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.

Education

High School Diploma -

SMK HAMID KHAN

: Lorong Delima 8, Taman Island Glades

04.2001 -

Skills

Guest Relations

Microsoft Office

Professional Appearance

Reservation Management

Certification

SPM

Interests

LEARNING MORE ABOUT HOW TO BE A RECEPTIONIST

Timeline