ISKANDAR IS
FREELANCER
Sendayan,05
Summary
Skilled in food handling and fostering guest relations, I significantly enhanced customer satisfaction at A&W through efficient service and effective problem-solving. Demonstrated strong teamwork and collaboration, adeptly managing multiple tasks to maintain service quality. Excelled in maintaining safety compliance, contributing to a positive and productive work environment.
Overview
6
6
years of professional experience
Work History
Food Server
A&W
05.2023 - 06.2024
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Cultivated warm relationships with regular customers.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
Food Server
KFC Restaurant
03.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Operator
UMW Holding
08.2021 - 01.2022
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Performed quality checks to identify finish discrepancies.
- Kept accurate records of defective units or products.
Kitchen Staff Member
Old Town White Coffee
01.2018 - 03.2018
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
Education
SPM
SMK TAMAN KOSAS
Ampang, Malaysia 04.2001 -
Skills
Food handling
Guest Relations
Safe Food Handling
Dining area maintenance
Order Taking
Safety Compliance
Relationship Management
Service prioritization
Order Accuracy
Relationship Building
Teamwork and Collaboration
Tool operation
Timeline
Food Server
A&W
05.2023 - 06.2024
Food Server
KFC Restaurant
03.2022 - 03.2023
Operator
UMW Holding
08.2021 - 01.2022
Kitchen Staff Member
Old Town White Coffee
01.2018 - 03.2018
SPM
SMK TAMAN KOSAS
04.2001 -
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