Isaac Yong

• Oversee daily operational activities across retail and consignment channels, ensuring efficient workflows and seamless processes.
• Develop and implement operational procedures to enhance productivity, cost efficiency, and compliance.
• Manage inventory control to maintain accurate stock levels and minimize discrepancies.
• Plan and manage manpower scheduling, ensuring optimal staffing for both local and overseas events.
• Coordinate with internal teams and external vendors to streamline logistics, store openings, and project execution.
• Prepare operational reports for senior management, providing insights into performance metrics, challenges, and recommended solutions.

Key Achievements:
✅ Successfully led the opening of consignment stores at Singapore Flyer and Takashimaya, managing setup, operational processes, and vendor relationships.
✅ Spearheaded the launch of a pop-up store at Macao Londoner, overseeing new hire recruitment, staff training, store setup, and ensuring operational excellence over an intensive 2-week onsite period. Directly liaised with landlords and conducted market research to ensure optimal product mix and pricing strategies.
✅ Conducted market research in Malaysia, leveraging personal contacts to establish connections with Parkson Elite and initiating partnership discussions with Seibu in KL TRX, positioning the brand for future expansion in Malaysia's luxury retail scene.

• Achieved monthly and yearly sales targets as part of a high-performing team, while providing sales coaching and strategic feedback to colleagues.
• Trained team members in product knowledge, clienteling techniques, and brand storytelling, contributing to consistently high customer satisfaction ratings.
• Prepared and analyzed weekly and monthly sales reports, traffic reports, and other operational ad-hoc reports to support management decisions.
• Created and maintained monthly rosters, ensuring efficient manpower allocation during peak periods and key events.
• Managed and resolved customer complaints, especially in the areas of aftersales services and repairs, maintaining strong client relationships and positive feedback.
• Conducted monthly inventory counts, ensuring consistent zero stock loss through strict stock control measures.
• Reconciled daily sales transactions, ensuring accurate revenue recording.

Key Achievements:
✅ Volunteered for transfer to the Marina Bay Sands (MBS) boutique in 2022 to support operations after a full team turnover, including the departure of the store manager. Assisted with partial renovation and boutique touch-up works, while liaising directly with the landlord to resolve operational matters.
✅ Led the team to achieve the full-year sales target in 2023, overcoming operational challenges and changes in leadership.
✅ Personally achieved $800K in personal sales for 2023 in just two months, ranking as the top sales performer in the store.
✅ Provided critical operational and system training to three different incoming store managers between 2022 and 2024, acting as the knowledge anchor and ensuring smooth transitions amidst leadership changes

✅ In-Store Trainer – Attended monthly brand training sessions and conducted internal training activities for boutique colleagues, ensuring alignment with Maison standards and enhancing overall team performance.
✅ Mystery Shopper Brand Ambassador Achiever – Recognized for exceptional client experience, storytelling, and service excellence, reinforcing brand image through superior client interactions.
✅ High Jewellery (HJ) Ambassador – Represented the boutique in exclusive High Jewellery (HJ) events, cultivating relationships with VIP clients and supporting bespoke sales.

• Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
• Worked with large scale jewellery and watches customers such as LVMH watches & jewellery, Richemont, Kering group and etc.
• Assisting the logistic and insurance part of singapore jewellery fair.
• Roster planning for a crew size of 15 personnel.
• Coordinated 5 fleets of dispatch to accomplish daily valuable delivery requirements.
• Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
• Built long-term relationships due to prompt and courteous service.
• Supervised compliance measures regarding domestic and international tariffs and customs regulations.

• Maintained current knowledge of applicable sales and product changes in order to provide best possible service for guests.
• Increased sales by offering advice on purchases then create an opportunity to cross sale and or upselling.
• Listened to customer concern and introduce them accordingly to the occasion they wish the creation to be worn to.
• Achieving and exceeding monthly sales target set by store manager.
• Handled customer relations issues, enabling quick resolution, and guest's satisfaction.