Irman Jamil

Juggling responsibilities across both the Research and Development (R&D) and Global Support Consultant teams.

Research and Development (UIX Web Development) :

• Conceptualize, design, develop and deliver innovative web-based solutions, meticulous bug fixing, comprehensive testing, and active participation in code reviews.
• Collaborate seamlessly with cross-functional teams, to ensure not only innovative design but also robust, error-free, and high-quality end product.
• Involve in retrospective to discuss what happened during product development and release process, with goal of improving things in future based on those learnings and conversations.

Global Technical Support (for Asia Pacific and Japan):

• Adeptly analyze, systematically troubleshoot, and meticulously diagnose complex issues, employing solution-oriented approach to deliver prompt and effective resolutions to customers.
• Installed and maintained various products on UNIX and Mainframe platforms as shared environment for Global Support, facilitating diagnosis and reproduction of customer issues.
• Ensure proper escalation for critical/crisis unresolved issues to appropriate internal teams
• Document and QA review technical knowledge article

• Attached to SCB Collection Systems
• Engaged in delivering comprehensive support to SCB business users in different countries (Hong Kong, Indonesia, India, Malaysia, Philippines, Singapore, Taiwan, Thailand) offered expertise and assistance in navigating and optimizing applications.
• Addressed user queries, troubleshooted issues, and provided timely solutions to ensure seamless and efficient user experience within business environment.
• Contributed to project lifecycle, playing pivotal role in gathering user requirements, conducting thorough feasibility studies, and meticulously crafting both functional and technical specifications.
• Proficiently prepared and executed project timelines, demonstrating strong project management skills. Managed system processes from initiation to completion, ensuring seamless functionality. Oversaw comprehensive testing procedures, including User Acceptance Testing (UAT), to guarantee quality and effectiveness of implemented solutions.
• Fine-tuned application system and batch processing to consistently meet and exceed Service Level Agreements (SLAs). Implemented strategic improvements to minimize downtime, resulting in increased system efficiency and reliability.

• Attached to Core Banking - Credit Card System
• Managed Credit Card System to ensure 24/7 availability and meet daily SLA requirements.
• Developed and repaired in-house applications.
• Diagnosed and resolved system and processing issues through troubleshooting.
• Offered technical assistance and support to Credit Card business users.
• Oversaw system testing and User Acceptance Testing (UAT).
• Collaborated with vendors such as Visa and MasterCard, for compliance, certification, and implementation of system upgrades and fixes.

• Attached to Bahagian Teknologi Maklumat, overseeing and maintaining internal system called Sistem Perjawatan.
• Worked closely with Malaysia's Treasure Department to ensure proper tracking of number of vacancies for government agencies.
• Provided IT training to internal departments and other agencies.
• Maintained Jabatan Perkhidmatan Awam's official web site.
• Managed team of subordinates, conducting annual performance appraisals to assess and enhance individual and team performance.
• Initiated and led team to transition from existing system to reliable modern application, to reduce manual workload and enhancing overall efficiency.

• Set up networking facilities by configuring and installing various network devices and services (e.g., routers, switches) at client sites.
• Monitored network performance to ensure system availability and reliability.
• Maintained and upgraded network equipment/devices and software.
• Diagnosed, troubleshooted, and resolved client network issues within agreed Service Level Agreements (SLA).