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Irma Linggarani
Sr. Operations Manager
Kuala Lumpur
Summary
Experienced in Leading High Performing Team & Operations Excellence Management. With over a decade of expertise in cloud sales and management, have demonstrated a profound ability to drive significant revenue growth for a premier cloud service provider. Result-oriented individual, passionate about advocating Technology and building relationships through effective communication and client-centricity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Senior Operations Manager – APAC Key Accounts
Denave Malaysia Sdn Bhd
11.2022 - Current
- Managed multiple country for inside sales team of 35 inside sales representatives selling cloud solutions to small and medium businesses across various industries
- Consistently Achieved > 120% of sales quota
- Coached and mentored new hires and underperforming reps
- Collaborated with various stakeholders involved within the project to provide feedback and insights from the customers
- Business Planning with Stakeholders
- Improving operational management systems, processes and best practices
- Examine and utilizing the data to meet operational & business objectives.
APAC Program Manager
Denave Malaysia Sdn Bhd
11.2019 - 10.2022
- Supervised a team of 15 inside sales reps selling cloud services to enterprise customers in the APAC region
- Developed and executed sales strategies and campaigns to generate leads and close deals
- Conducted regular performance reviews and training sessions for the team
- Regularly assess the performance of the program using key performance indicators (KPIs) to identify areas of improvement and celebrate successes
- Prepare detailed reports and providing insights into the progress, challenges, and milestones of the program, facilitating informed decision-making
- Established and maintained strong relationships with key decision-makers and influencers.
Team Manager
Denave Malaysia Sdn Bhd
03.2016 - 10.2018
- Oversee operations across Indonesia, Malaysia, and Singapore for Microsoft Project initiatives
- Facilitate weekly meetings with Microsoft Subsidiaries to align on project goals and progress
- Monitor daily operations to ensure team adherence to established procedures and protocols
- Conduct regular pipeline reviews and weekly team assessments to maintain forecast accuracy for the fiscal quarter
- Coordinate the distribution of eDM Promotions and Webinar materials, ensuring timely receipt by teams in each respective country.
- Facilitated meetings to communicate team performance goals and results.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed performance measurement strategies, identifying areas for improvement.
Team Manager for Inside Partners Business Manager
Sellbytel Services Malaysia Sdn Bhd
09.2015 - 03.2016
- Oversee the HP IPBM Team's operations across 8 countries, SEATH (SEA, Taiwan, HK)
- Facilitate weekly meetings with client stakeholders to align on project objectives and progress
- Host collaborative sessions with country leaders and the IPBM team to ensure adherence to daily operations and achievement of soft KPI targets
- Lead pipeline review meetings for accurate quarterly forecasting
- Conduct quality monitoring to uphold the IPBM Team's performance standards.
Inside Territory Account Manager – Enterprise
TDCX Malaysia
01.2015 - 09.2015
- Successfully engaged with business decision makers across the Enterprise segment in Indonesia
- Conducted solution sales incorporating Juniper Products, including Routers, Switches, and Firewalls
- Followed up with business decision makers to qualify sales leads and convert them into opportunities
- Closed sales by effectively collaborating with partners and distributors
- Ensured that quotations and proposed network designs aligned with customer requirements
- Created special pricing strategies for partners and distributors
- Provided essential documentation to support partners and distributors in tenders and projects.
Inside Account Manager Team Leader – SMB – Indonesia Market
Sellbytel Services Sdn Bhd
01.2014 - 12.2014
- Conduct daily briefings for the SMB Commercial and Dynamics Team, focusing on strategic objectives for Indonesia and Vietnam
- Prepare and present comprehensive weekly reports to synchronize with Microsoft Subsidiaries in Indonesia and Vietnam
- Develop a detailed quarterly plan to achieve not only individual targets but also broader goals for the country and Southeast Asia region
- Regularly update the team on Microsoft Promotions and other relevant updates to ensure all members are informed
- Assist team members in closing significant opportunities, providing support and guidance to secure big wins
- Perform weekly internal pipeline reviews to maintain a robust pipeline and meet the current quarter's objectives
- Execute accurate forecasting for the team to ensure targets are met and to facilitate strategic planning for future quarters.
Inside Sales Account Manager
Sellbytel Services Malaysia Sdn Bhd
03.2012 - 12.2013
- Successfully engaged with business decision makers across the SMB segment in Indonesia, enhancing customer relations and driving sales
- Executed solution-based sales strategies tailored to Microsoft products & Solutions
- Diligently followed up with business decision makers to qualify leads, transforming them into tangible opportunities and finalizing sales
- Demonstrated proficiency in crafting targeted marketing briefs and electronic direct mails (eDMs), effectively reaching the intended audience
- Collaborated closely with the Partner Account Manager to maintain a clean sales pipeline, utilizing the opportunity generation sales tool
- Participated in weekly pipeline reviews with the Indonesia Subsidiary to ensure alignment and accuracy of sales forecasting
- Proactively look at the management of the sales pipeline, ensuring all opportunities were tracked and progressed efficiently
- Negotiated contracts and closed deals with C-level executives and IT managers.
Education
Bachelor Degree of Computer Science -
Binus (Bina Nusantara) University, Jakarta, Indonesia
01.2002 - 04.2006
Skills
- Stakeholder Management
- Operational Excellence
Cloud Solutions Selling
Sales Management
Communication
Leadership
Strategic Planning & Initiative
- Operations Management
- Employee Coaching
- Productivity Improvement
- Forecasting
Critical Thinking
Analytical Skills
Certification
MCTS (Microsoft Certified Licensing Specialist)
Interests
Technology
Additional Information
- Great teamwork, passionate with people.
- Innovative and creative.
- Very much willing to learn another skill related to Job responsibilities and fast learner.
- Hard working and have a high determination.
- Have a strong analytical on problem solving.
- Good Interpersonal and communication skills.
Timeline
Senior Operations Manager – APAC Key Accounts
Denave Malaysia Sdn Bhd
11.2022 - Current
APAC Program Manager
Denave Malaysia Sdn Bhd
11.2019 - 10.2022
Team Manager
Denave Malaysia Sdn Bhd
03.2016 - 10.2018
Team Manager for Inside Partners Business Manager
Sellbytel Services Malaysia Sdn Bhd
09.2015 - 03.2016
Inside Territory Account Manager – Enterprise
TDCX Malaysia
01.2015 - 09.2015
Inside Account Manager Team Leader – SMB – Indonesia Market
Sellbytel Services Sdn Bhd
01.2014 - 12.2014
Inside Sales Account Manager
Sellbytel Services Malaysia Sdn Bhd
03.2012 - 12.2013
Bachelor Degree of Computer Science -
Binus (Bina Nusantara) University, Jakarta, Indonesia
01.2002 - 04.2006
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