Iris Marie van Weiringen
Petaling Jaya
Summary
Adaptable leader with expertise in team management, crisis response, and delivering exceptional experiences. Certified in First Aid, Psychological First Aid, Crew Resource Management and Safety Emergency Procedures, seeking roles that combine operational excellence with posotive impact.
Overview
10
10
years of professional experience
Work History
Leading Cabin Crew
Batik Air
Sepang , Malaysia
03.2019 - Current
- Accountable for dull cabin safety complince in accordance with aviation safety authority regulations.
- Certified in Physchological First Aid and applied crisis management techniques.
- Resolved conflicts among passengers diplomatically, maintaining peace and safety on board.
- Participated in recurrent training sessions to stay updated on safety protocols and customer service techniques.
- Coordinated with cockpit crew to communicate flight details and passenger requirements, ensuring smooth operations.
- Made safety announcements and demonstrated emergency procedures.
- Coordinate with pilots, ground crew and other relevant authorities
- Conducted pre flight briefings, crew coordination, and post flight performance evaluations.
- Managed multicultural teams across international routes with high emotional intelligence
Floor Operations Associate
Ramen Bar Shisihido
Petaling Jaya , Malaysia
11.2020 - 09.2021
- Managed operations during high restricition pandemic period.
- Ensured compliance with evolving and changing health and safety regulations.
- Handled crisis and communications with guests during policy changes.
- Handled First Aid situations among other staff and guests.
- Managed customer service issues, resolving complaints to maintain high levels of satisfaction.
- Coordinated with sales and marketing teams to align operational capabilities with promotional activities.
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
Cabin Crew
Air Asia Berhad
Sepang , Malaysia
01.2016 - 09.2018
- Delivered consistent, high quality passenger service across short haul and medium haul routes.
- Managed diverse passenger profiled with professionalism and cultural sensitivity.
- Managed onboard sales transactions and ensured accurate reconciliation.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
- Prepared aircraft and passengers for departure and landing following established procedures.
Education
Professional Certificate - Psychologicl First Aid
Multimedia Science University
Shah Alam 01-2025
Professional Certification - First Aid
Air Asia, Batik Air
Sepang 01-2016
A-Levels - A levels
Brickfields Asia College
Kuala Lumpur 01-2014
Skills
- Safety compliance
- Crisis management
- Conflict resolution
- Emergency procedures
- Team coordination
- Customer relationship management
- Multicultural sensitivity
- Operational efficiency
- Medical assistance
- First aid administration
- Professional communication
- Positive demeanor
- Problem solving
- Stress management
- Performance evaluation
- Customer service and communication
- Multitasking efficiency
Languages
English
First Language
Malay
Proficient
C2
Timeline
Floor Operations Associate
Ramen Bar Shisihido
11.2020 - 09.2021
Leading Cabin Crew
Batik Air
03.2019 - Current
Cabin Crew
Air Asia Berhad
01.2016 - 09.2018
Professional Certificate - Psychologicl First Aid
Multimedia Science University
Professional Certification - First Aid
Air Asia, Batik Air
A-Levels - A levels
Brickfields Asia College