IRDINA IZZATI
Senior Case Processing Officer
Kuala Lumpur
Summary
Senior Case Processing Officer experienced in refugee resettlement processes, data analytics, data entry, and quality control. Highly self-driven with exceptional skills in communication, management, and team building. Actively seeking a full-time role that presents professional challenges and leverages my interpersonal skills, time management, and adept problem-solving abilities. Adaptable to change and informed risk-taking.
Overview
5
5
years of professional experience
Work History
SENIOR CASE PROCESSING OFFICER
INTERNATIONAL RESCUE COMMITTEE
07.2023 - Current
- Conduct Quality Checks: Performed quality checks on cases within the START system, ensuring compliance with SOP standards
- Resettlement Case Management: Oversaw end-to-end resettlement case processes, including data analytics, data entry, assessment, documentation, and resolution
- Quality Control: Ensured high quality control for complex/specialized USCIS adjudicated caseloads
- Liaison Role: Served as a liaison with RSC partners, including USCIS, IOM, RPC, RA, and UNHCR, for post-processing caseloads
- Interviews and Counseling: Provided counseling for refugee resettlement applicants
- Report Development and Analysis: Developed and analyzed reports for refugee cases and assessing case progress
- Policy Implementation: Established and implemented policies, procedures, and guidelines to streamline processing
- Team Leadership: Served as the team leader for Circuit Rides and provided support and guidance to Case Processing Officers
- Action Item Tracking: Tracked unit-specific Action Items in START, ensuring compliance with Service Level Agreements (SLA) and escalating cases as needed
- Mailbox Management: Managed partner mailboxes, adjudicated case follow-ups, vetting requests, medical updates, and case assurance with relevant partner agencies
PROTEGE TRAINEE: LEGAL STRATEGY AND INTELLECTUAL PROPERTY
TELEKOM MALAYSIA BERHAD
04.2021 - 11.2021
- Liaised with clients, lawyers, and local authorities ensuring effective communication and coordination
- Assisted with managing and organizing legal documents, ensuring compliance and accuracy
LEGAL INTERN
FWD TAKAFUL
03.2020 - 08.2020
- Guided in understanding company law and legal contracts/documents
- Assisted in organizing events and meetings
- Developed secretarial skills by managing schedules, taking minutes, and handling correspondence
Education
BACHELOR'S DEGREE - LAW & COMMERCE
Management & Science University (MSU)
01.2017 - 2020.01
FOUNDATION IN LAW - undefined
Management & Science University (MSU)
01.2015 - 2016.01
SPM - undefined
SMK KING GEORGE V
01.2010 - 2014.01
Skills
- Data Entry & Analytics
- Data Confidentiality
- Case Documentation
- Quality Assurance
- Problem-Solving Abilities
- Teamwork & Collaboration
- Effective Communication
- Interpersonal Skills
- Organizational Skills
- Administrative Management
- Fluent in English & Malay
- Proficient in Microsoft Office Software
REFERENCES
Manager (International Rescue Committee)
Name: Muhd Fakhrurradzi Idrus
Mobile Number: 010-2208353
Email: mat170892@gmail.com
Timeline
SENIOR CASE PROCESSING OFFICER
INTERNATIONAL RESCUE COMMITTEE
07.2023 - Current
PROTEGE TRAINEE: LEGAL STRATEGY AND INTELLECTUAL PROPERTY
TELEKOM MALAYSIA BERHAD
04.2021 - 11.2021
LEGAL INTERN
FWD TAKAFUL
03.2020 - 08.2020
BACHELOR'S DEGREE - LAW & COMMERCE
Management & Science University (MSU)
01.2017 - 2020.01
FOUNDATION IN LAW - undefined
Management & Science University (MSU)
01.2015 - 2016.01
SPM - undefined
SMK KING GEORGE V
01.2010 - 2014.01
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