INTHIRAN RAJ RAJANDARAN
Johor Bahru, Johor
Summary
A highly organized and customer-focused receptionist with 2 years of experience providing exceptional service in a fast paced hotel environment. Skilled in managing guest check-ins and check-outs, handling reservations, and addressing guest concerns to ensure a smooth and welcoming stay. Demonstrates strong communication abilities, both with guests and hotel staff, fostering positive interactions and a seamless guest experience. Proficient in hotel management software, handling administrative tasks, and supporting HR communications for employee coordination and policy updates. Adept at multitasking, maintaining a professional demeanor, and maintaining confidentiality in handling sensitive information. Eager to contribute to the success of Champion Hotel City by offering a warm and efficient front desk service.
Overview
4
4
years of professional experience
Work History
Receptionist
CHAMPION HOTEL CITY
02.2023 - Current
- Welcoming guests and checking them in upon arrival.
- Answering phone calls, emails, and online inquiries regarding room availability, rates, and amenities.
- Addressing guest requests, concerns, and complaints in a professional manner.
- Keeping accurate guest records, including billing details and special requests.
- Coordinating with housekeeping, maintenance, and other departments to ensure guest satisfaction.
- Processing payments through credit cards, cash, or other forms of payment.
- Managing paperwork, filing guest information, and completing reports for management.
- Communicating staff schedules, shift changes, or requests between HR and various departments (housekeeping, maintenance.
- Supporting the HR team by helping track attendance or manage employee requests for time off.
Technician
EXLITAS TECHNOLOGIES
10.2022 - 01.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Maintained tools and equipment in good working condition.
Technician Helper
ADVANCED ASSEMBLY MATERIALS (M)SDN.BHD
12.2021 - 09.2022
- Assisted technicians in complex tasks, resulting in increased efficiency and reduced downtime.
- Improved inventory management by accurately tracking supplies, tools, and parts usage.
- Supported the completion of projects on time by efficiently managing tasks and resources.
- Followed safety protocols on job sites.
- Operated variety of power tools and hand tools.
- Maintained tools and equipment in good working condition.
- Cleared work sites of hazardous items.
- Answered customer questions and helped resolve various concerns.
Trainer Under Hr
ATA INDUSTRIAL (M) SDN .BHD
08.2021 - 11.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Improved learning outcomes with application of adult learning principles in all training programs.
- Maintained up-to-date knowledge on relevant laws and regulations, ensuring accurate guidance was provided to clients at all times.
Production Leader
ATA INDUSTIAL (M) SDN ,BHD
02.2021 - 08.2021
- Updated production metrics and facilitate regular team communication.
- Improved safety record by implementing robust safety protocols and conducting regular safety audits.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedures compliance.
- Enhanced product quality by closely monitoring production processes and implementing corrective actions as needed.
Education
High School Diploma -
UNIVERSITI TEKNOLOGI MALAYSIA
JOHOR 06-2024
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Certificate
KOLEJ KOMUNITI PASIR GUDANG (2022)
- Information Technology
Completed Coursework -Information Technology
HRD CORP -HUMAN RESOURCE DEVELOPMENT CORPATION (2024-2025)
- Human Resources Management
Completed Coursework : Human Resources Management .
- Auditing
Completed Coursework: Auditing Management.
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malay
Upper intermediate (B2)
Reference
- CHAMPION HOTEL CITY
MR.KARU (MANAGER)
Tel : +65 91399239
Timeline
Receptionist
CHAMPION HOTEL CITY
02.2023 - Current
Technician
EXLITAS TECHNOLOGIES
10.2022 - 01.2023
Technician Helper
ADVANCED ASSEMBLY MATERIALS (M)SDN.BHD
12.2021 - 09.2022
Trainer Under Hr
ATA INDUSTRIAL (M) SDN .BHD
08.2021 - 11.2022
Production Leader
ATA INDUSTIAL (M) SDN ,BHD
02.2021 - 08.2021
High School Diploma -
UNIVERSITI TEKNOLOGI MALAYSIA
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