Reading
INTAN SARIZA BINTI ABDUL SAMAT
PRODUCT SPECIALIST
Johor Bahru, Johor,01
Summary
Dynamic Product Specialist with a proven track record at M&B Medical Marketing, enhancing customer retention through exceptional support and effective product demonstrations. Skilled in problem-solving and collaboration, I implemented quality control measures and streamlined processes, significantly boosting product usability and brand visibility in the healthcare sector.
Competent Product Specialist with more than 5 years of experience working in customer service. Skilled in demonstrations, data collection and antenatal program. Proficient in brand positioning strategies and sales team building.
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
6
6
years of professional experience
Work History
Product Specialist
M&B Medical Marketing Sdn Bhd
08.2021 - Current
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for Product and Service to showcase functionality.
- Collaborated with cross-functional teams to streamline product development processes.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
- Managed product portfolio, ensuring balanced offering that met diverse market demands.
- Researched and identified solutions to technical problems.
- Generated reports to track performance and analyze trends.
- Delivered presentations at industry conferences, elevating brand visibility and product awareness.
- Enhanced product usability for customers by conducting detailed market research and gathering user feedback.
- Monitored system performance to identify potential issues.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Implemented CRM tools to better track interactions and sales prospects, improving follow-up strategies.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
Billing Executive
HOSPITAL MARIA JOHOR BAHRU
02.2019 - 05.2021
- Collaborated with various departments to resolve discrepancies in billing data, maintaining a high level of accuracy for all invoices generated.
- Developed comprehensive reports on billing activities for senior management, enabling informed decision-making regarding departmental goals and strategies.
- Streamlined billing processes by implementing automated systems, reducing errors and improving efficiency.
- Trained junior staff members on proper billing practices, contributing to an overall increase in team productivity and accuracy levels.
- Assisted patients in understanding their benefits coverage and financial responsibilities towards healthcare costs.
- Increased cash flow with timely submission of clean claims to insurance companies and government agencies.
- Improved patient satisfaction by streamlining the medical billing process and reducing errors.
- Implemented new software systems for better data management, increasing efficiency in the medical billing department.
Education
High School Diploma -
UiTM Dungun
Dungun, Terengganu, Malaysia 04.2001 -
SPM
SEKOLAH MENENGAH BANDAR SUNGAI BUAYA
HULU SELANGOR SELANGOR 12-2008
Skills
Product demonstrations
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Product Specialist
M&B Medical Marketing Sdn Bhd
08.2021 - Current
Billing Executive
HOSPITAL MARIA JOHOR BAHRU
02.2019 - 05.2021
High School Diploma -
UiTM Dungun
04.2001 -
SPM
SEKOLAH MENENGAH BANDAR SUNGAI BUAYA
Similar Profiles
Nor Faihanatulhusna Binti Mohd HassanNor Faihanatulhusna Binti Mohd Hassan
Sales Administrative Assistant at Mr Mega Bean Marketing Sdn Bhd & Waterworld Network Sdn BhdSales Administrative Assistant at Mr Mega Bean Marketing Sdn Bhd & Waterworld Network Sdn Bhd
TAN YEAN NINTAN YEAN NIN
Finance Impact Team & Risk Management Senior Executive at F&N Beverages Marketing Sdn Bhd and F&N (Malaya) Sdn BhdFinance Impact Team & Risk Management Senior Executive at F&N Beverages Marketing Sdn Bhd and F&N (Malaya) Sdn Bhd
Tan Jun KentTan Jun Kent
Sales Advisor at TOYO TYRES SALES AND MARKETING MALAYSIA SDN BHDSales Advisor at TOYO TYRES SALES AND MARKETING MALAYSIA SDN BHD
Na'im HaikalNa'im Haikal
Warehouse Assistant at NTUC FairpriceWarehouse Assistant at NTUC Fairprice
QUEENIE CHENQUEENIE CHEN
CUSTOMER SERVICE OFFICER at SEAGREEN FOOD INDUSTRIES PTE LTDCUSTOMER SERVICE OFFICER at SEAGREEN FOOD INDUSTRIES PTE LTD