Travel
Intan Safinas Juhary
Senior Education Counsellor
Gelugor
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level senior position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
BM Language
1
1
English Language
1
1
Bahasa Sarawak
Work History
UCSI UNIVERSITY
SENIOR EDUCATION COUNSELOR
1 2022 - Current
- Job scope provides course counseling and education guidance to prospective students and /or their parents by understanding their interest, recommending courses and campuses for students to study via phone call and exhibition during education fair also visit MARA school, SBP, SMK, International School for school collaboration
- Attending education fair for national student, school student, Agent Fair
- Collect student data from school or event and key into CRM system for follow up purposes
- 100 or more for each school
- Handle corporate event such as MARA, KMKN, SBP, PDRM Visit Corporate company such as YTL corporation for engagement purpose
- Visit MARA & SBP school for sponsorship and scholarship collaboration
- Handled Majlis Guru Guru Kaunseling event
- Handled Majlis Pengetua Pengetua Kuala Lumpur Plan and execute student recruitment related campaign
- Marketing Digital by follow ups with student's enquiries via ZOPIM, CHATBOT, Info Inquiry, phone calls, emails, and walk-in appointments
- Answer various questions from students or parents regarding enrollment matter or any related issue for registration
- Follow up and compile student document for enrolment purpose
- Handling student scholarship application, school talk, school visit, campus tour for student
- Handle School visit plan Assist agent education roadshow.
CYBERJAYA UNIVERSITY
COURSE COUNSELLOR
06.2018 - 12.2020
- Job Scope Leads telemarketing team to provide course counseling and education guidance to prospective student and /or their parents by understanding their interest, recommending courses and campuses for student to study via phone call and exhibition during education fair
- Attending education fair for national students, Agent Fair
- Follow ups with student enquiries via phone calls, emails, and walk-in appointments
- Administer and follow up with student enrollment and ensure timely tuition fees payment
- Contribute and execute marketing plan and its related activities to drive student recruitment
- Ensure that all marketing and promotional materials are well-stocked and up to date
- Call student to invite for university program join exhibition like star education fair, Facon, Mara event, KPT, school event consult student about our product and services handles local student recruitment registered student until 80 students per semester Support and maintain admission, examination, and student records
- Responsible for all aspects relating to the marketing of the University and its programs
- Develop marketing plans and potential student database
- Handle all inquiries and convert all leads from Barracuda system
- Assist in counseling and provide guidance on inquiries on advance standing
- Brief about the fees structure for all new students
- Archive the target by brought new student around 90 new students per intake
- Plan and execute student recruitment related campaign
- System Used: Barracuda
UNITAR INTERNATIONAL UNIVERSITY
ADMINISTRATION CUM RECEPTIONIST
03.2012 - 12.2017
- Job scope Handling incoming and outgoing calls and passing to respective department
- Received incoming mails chop and sign
- Assist student or parents via walk in Prepare meeting room for appointment future student or Current student Handling courier in and out Key in student database for new inquiry and pass to Sales and Marketing department.
UNITAR INTERNATIONAL UNIVERSITY
MARKETING ASSOCIATE
03.2012 - 12.2017
- Job scope Provide course counseling and education guidance to prospective students and /or their parents by understanding their interest, recommending courses and campuses for student to study
- Follow ups with student enquiries via phone calls, emails, and walk-in appointments
- Administer and follow up with student enrollment and ensure timely tuition fees payment
- Contribute and execute marketing plan and its related activities to drive student recruitment
- Plan and execute student recruitment related campaign.
UNITAR INTERNATIONAL UNIVERSITY
MARKETING EXECUTIVE
03.2012 - 12.2017
- Job scope Leads telemarketing team to provide course counseling and education guidance to prospective student and /or their parents by understanding their interest, recommending courses and campuses for student to study via phone call and exhibition during education fair
- Attending education fair for national students, PLKN Camp, Agent Fair
- Follow ups with student enquiries via phone calls, emails, and walk-in appointments
- Administer and follow up with student enrollment and ensure timely tuition fees payment
- Contribute and execute marketing plan and its related activities to drive student recruitment
- Plan and execute student recruitment related campaign
- System Used: CRM
Legal Assistant cum Receptionist
Othman Hashim & Co
05.2009 - 11.2011
- Job scope Handling incoming and outgoing calls and passing to respective department
- Received incoming mails chop and sign
- Assist client or guest via walk in Prepare meeting room for appointment client
- Handling courier in and out Delivered summons and court order to respective client.
Education
BACHELOR OF EARLY CHILDHOOD EDUCATION - Education
UNITAR INTERNATIONAL UNIVERISITY
KELANA JAYA 04.2001 -
Skills
Microsoft office
CRM
Barracuda
Fidelio
Zopim
Chatbot
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Microsoft Office
Problem-Solving
Team Management
Time Management
Flexible and Adaptable
MS Office
Data Entry
Multitasking
Microsoft Word
Multitasking Abilities
Dependable and Responsible
Calm Under Pressure
Organization and Time Management
Verbal Communication
Excellent Communication
Supervision and leadership
Decision-Making
Telephoneno
0187702665
Written
Bahasa Melayu / English/Bahasa Sarawak
Personal Information
- Age: 40
- Expected Salary: RM 4000 negotiable
- Ethnicity: Malay
- Height: 164cm
- Weight: 78 kg
- Health Status: Excellent
- Date of Birth: Pulau Pinang
- Gender: Female
- Nationality: Malaysia
Timeline
CYBERJAYA UNIVERSITY
COURSE COUNSELLOR
06.2018 - 12.2020
UNITAR INTERNATIONAL UNIVERSITY
ADMINISTRATION CUM RECEPTIONIST
03.2012 - 12.2017
UNITAR INTERNATIONAL UNIVERSITY
MARKETING ASSOCIATE
03.2012 - 12.2017
UNITAR INTERNATIONAL UNIVERSITY
MARKETING EXECUTIVE
03.2012 - 12.2017
Legal Assistant cum Receptionist
Othman Hashim & Co
05.2009 - 11.2011
BACHELOR OF EARLY CHILDHOOD EDUCATION - Education
UNITAR INTERNATIONAL UNIVERISITY
04.2001 -
UCSI UNIVERSITY
SENIOR EDUCATION COUNSELOR
1 2022 - Current
Interests
Quote
If the doors of perception were cleaned, everything would appear to man as it is: infinite.
William Blake