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Associate Principal Engineer

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At US Bank National Association, I excelled in enhancing recovery rates and fostering client trust through expert negotiation and assertive communication. Leveraging proficiency in software and collections processing, I consistently met performance goals, contributing to continuous process improvement and team development. My approach balances empathy with determination, driving financial success and customer satisfaction.

Driven by a strong background in collections and customer service, I excelled at Baptist Health by implementing strategic debt recovery tactics and fostering relationships, enhancing both efficiency and client trust. My adeptness in software proficiency and persuasive communication led to significant performance improvements, showcasing my ability to blend technical skills with empathetic, results-oriented interactions.

Dynamic and results-oriented professional with extensive experience in collections processing and debt management, honed at RE Credit Corporation. Skilled in payment acceptance and creating effective payment schedules, coupled with exceptional call center expertise. Proven track record of enhancing payment recovery rates by over 30%, showcasing strong negotiation and communication abilities.

Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Dedicated customer service individual with excellent experience in working with the public. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

INTAN NURIFFAIZZA BINTI NORDIN

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