INTAN NORSHAFINAS
Kluang,Malaysia
Summary
Accomplished professional with expertise in Microsoft Office and proficiency in medical and pharmaceutical terminology. Strong skills in videography, patient data management, and product safety assurance. Proven success in customer service management and organizational efficiency. Experienced in medication ordering, inventory management, billing, and sales strategies, committed to enhancing operational outcomes through attention to detail.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
PHARMACY EXECUTIVE
BIG PHARMACY
Kluang, Johor
2025.09 - Current
- Conducted regular stock checks to maintain an accurate inventory system.
- Promoted wellness products strategically, increasing awareness among customers.
- Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
- Enhanced supply chain visibility through diligent tracking of orders.
- Coordinated the return of defective goods, ensuring replacements or refunds were promptly received.
- Devised a system for keeping track of contract expiration dates to avoid lapses in service or supplies.
- Prioritised tasks effectively under high-pressure situations.
PHARMACY EXECUTIVE
Central Medical Facility (BOSH)
Pengerang, Malaysia
2024.01 - 2025.07
- Prepared medication labels indicating item names and quantities.
- Provided assistance in delivering exceptional customer service.
- Advised customers on over-the-counter medications and healthcare products.
- Coordinated with insurance companies to facilitate claim processing.
- Processed prescriptions using pharmacy software to maintain accuracy in dispensing.
- Negotiated with suppliers to establish cost-effective purchasing agreements.
- Prepared budgets, contracts, and purchasing orders.
- Monitored and recorded psychotropic drugs to ensure compliance with regulations.
- Disposed of expired or unused medications following established protocols.
- Organised pharmacy files and documentation for auditing purposes.
- Assisted in coordinating in-service training sessions led by sales representatives to inform staff on new drugs and indications.
SENIOR PHARMACY ASSISTANT & PURCHASER
Central Medical Facility (IHH Healthcare)
Pengerang, Malaysia
2022.10 - 2023.12
- Ordered medication and supplies for pharmacy operations.
- Maintained records for pharmacy files, patient profiles, charge system files, inventories, and controlled drug registries.
- Labeled products with cautionary and auxiliary labels.
- Administered health screenings and provided vaccinations in community healthcare services.
- Prepared accurate reports, contributing to informed decision making.
- Monitored transport costs to identify areas of potential savings.
- Managed relationships with vendors, fostering mutual respect and cooperation.
- Ensured timely delivery by coordinating with transportation and warehouse teams.
PHARMACY ASSISTANT & PURCHASER
Columbia Asia Hospital
Iskandar Puteri, Malaysia
2019.01 - 2022.01
- Assisted in completing paperwork and documenting prescription and insurance billing information.
- Monitored and alerted pharmacists to dosage conflicts and drug interactions for patient safety.
- Recorded and safeguarded the confidentiality of patient profiles with attention to detail.
- Greeted customers and responded to inquiries regarding personal medications and over-the-counter pharmacy products.
- Managed purchase orders, ensuring timely delivery and quality control.
- Negotiated better prices through strategic sourcing, driving cost reduction.
- Improved vendor selection with rigorous research and comparison.
- Conducted market research to identify potential new vendors and products.
PHARMACY ASSISTANT
Park City Pharmacy
Kepong, Malaysia
2019.06 - 2019.08
- Processed charges and generated computer shelf labels for inventory management purposes.
- Performed clerical duties including data entry, answering telephones, and assisting customers.
- Organised an efficient system for inventorying incoming pharmacy products and medications.
- Promoted wellness products strategically, increasing awareness among customers.
- Managed stock levels effectively to prevent shortages or excesses.
- Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
PHARMACY ASSISTANT
The One Pharmacy
Kluang, Malaysia
2018.02 - 2019.04
- Processed prescriptions and refills under pharmacist supervision in accordance with legal regulations.
- Assisted customers by responding to queries and addressing concerns.
- Demonstrated precision in cash handling and credit card transactions, ensuring cash drawer balanced to the penny.
- Liaised with medical representatives for timely replenishment of stocks and promotional activities.
- Managed stock levels effectively to prevent shortages or excesses.
- Conducted regular stock checks to maintain an accurate inventory system.
PHARMACY ASSISTANT
Hospital Sultan Ismail
Johor Bahru
2017.07 - 2018.02
- Held responsible for division Pharmacy outpatient, in-patient, Cytotoxic Drug Reconstitution (CDR), Total Parenteral Nutrition (TPN), and Store Pharmacy.
- Reviewed accuracy and completeness of information in prescription and refill requests.
- Provided friendly customer service at prescription drop-off and pick-up counters and communicated directly with doctors if any urgency mattered.
Education
Malaysian Certificate of Education - SPM
Sekolah Menengah Taman Sri Kluang
Johor 2010.01 - 2014.11
Diploma - Pharmacy
Pusrawi International College of Medical Science
Kuala LumpurCertificate of Higher Education - SAFETY
OCCUPATIONAL HEALTH SAFETY COORDINATOR
Johor Bahru, JohorSkills
- Microsoft Office proficiency
- Computer literacy
- Medical and pharmaceutical terminology
- Videography and editing
- Patient data management
- Product safety and quality assurance
- Management and organizational skills
- Customer service success
- Attention to detail
- Medication ordering and inventory
- Billing and payment processing
- Sales and marketing strategies
LANGUAGES
Malay: Proficient
Fluent
English: Advanced
Advanced
Timeline
PHARMACY EXECUTIVE
BIG PHARMACY
2025.09 - Current
PHARMACY EXECUTIVE
Central Medical Facility (BOSH)
2024.01 - 2025.07
SENIOR PHARMACY ASSISTANT & PURCHASER
Central Medical Facility (IHH Healthcare)
2022.10 - 2023.12
PHARMACY ASSISTANT
Park City Pharmacy
2019.06 - 2019.08
PHARMACY ASSISTANT & PURCHASER
Columbia Asia Hospital
2019.01 - 2022.01
PHARMACY ASSISTANT
The One Pharmacy
2018.02 - 2019.04
PHARMACY ASSISTANT
Hospital Sultan Ismail
2017.07 - 2018.02
Malaysian Certificate of Education - SPM
Sekolah Menengah Taman Sri Kluang
2010.01 - 2014.11
Diploma - Pharmacy
Pusrawi International College of Medical Science
Certificate of Higher Education - SAFETY
OCCUPATIONAL HEALTH SAFETY COORDINATOR