Summary
Overview
Work History
Education
Skills
Languages
Training
Awards
Hobbies and Interests
Timeline
Generic
INDERJIT SINGH A/L SABAN SINGH

INDERJIT SINGH A/L SABAN SINGH

Kuala Lumpur

Summary

With 28 years of experience in telecommunications industry possess a strong demonstrated skills in customer service, business development, channel management, sales strategies, and trade program execution. Committed to delivering results through innovative solutions and collaborative partnerships, the focus remains on empowering teams and exceeding organizational goals.

Overview

29
29
years of professional experience

Work History

Head of Sales, Central Region/Negeri Sembilan

CELCOMDIGI
05.2023 - Current
  • Lead the sales acquisition, drive revenue, and align sales strategies with the company's overall goals which cover the Retails, Exclusive Partner and Open Channel (traditional) stores.
  • 2 years

Area Sales Manager, WPKL

CELCOM
03.2016 - 05.2023
  • Previous position Regional Sales Manager (1st July 2014 – 28th February 2016) (1 year)
  • Current portfolio: for the past years I have manage the entire state of Central which include KL & Selangor.
  • Area Management:
  • Manage Exclusive Partners (CCP), Hybrid dealers and Ordinary dealers’.
  • Responsible to drive region revenue, prepaid, postpaid, device and home activation.
  • Grow new touch point/flagship stores.
  • Conduct product training & refresher brief business owners and staff.
  • Manage the sales budget to support sales activity.
  • Market Intelligence
  • Alert on competitors trade program/offers/sales activity.
  • Trade Merchandising
  • Create stronger trade visibility with regional trade program, currently working on signage take over, loading program starter packs, customized dealer program. Manage to bring down 50 competitor signage’s throughout the campaign and created stronger visibility at OFW areas.
  • Work closely with distributor to ensure our product starter packs/reload are available at each dealer outlet.
  • Strategy Planning & Execution
  • To work with HQ planning team, Provide feedback on the help needed to grow market share in specific territory.
  • To work with network team, share areas required urgent network capacity to boost up sales.
  • Dealer engagements gather feedback how to improve or grow business since there is huge market potential and opportunity can be tap.
  • People Development
  • Have weekly meeting with sales team, currently I have total of 6 District Sales Manager(DSM)
  • As leader I motivate, provide clear direction, goals to achieve and to be No1 in your territory.
  • Weekly basis share with DSM sales performance
  • 7 years

Head of Territory

CELCOM
10.2011 - 06.2014
  • Area Management:
  • Manage entire Sales Team & Distribution.
  • Responsible to drive the region revenue, prepaid and postpaid activation and expand dealer coverage.
  • Drive sales activity postpaid, prepaid (segment ofw/youth) increase market share.
  • Grow new touch point.
  • Manage the sales budget to support sales activity.
  • Market Intelligence
  • Alert on competitors trade program/offers/sales activity.
  • Trade Merchandising
  • Create stronger trade visibility with regional trade program, currently working on signage take over, loading program starter packs, customized dealer program. Manage to bring down 50 competitor signage’s throughout the campaign and created stronger visibility at OFW areas.
  • Work closely with distributor to ensure our product starter packs/reload are available at each dealer outlet.
  • Strategy Planning & Execution
  • To work with HQ planning team, Provide feedback on the help needed to grow market share in specific territory.
  • To work with network team, share areas required urgent network capacity to boost up sales.
  • Dealer engagement gather feedback how to improve or grow business since there is huge market potential and opportunity can be tap.
  • People Development
  • Have weekly meeting with sales team, currently I have total of 6 District Sales Manager(DSM)
  • As leader I motivate, provide clear direction, goals to achieve and to be No1 in your territory.
  • 2 years

Head Sales Planning Broadband

CELCOM
07.2006 - 09.2011
  • During Sales Planning Broadband task was to grow new acquisition on data user. I have create excitement on the execution at regional level upon the product is launch. The biggest achievement when Celcom meet 500k customer.
  • To work closely with the Product department in executing product & services.
  • Designing and implementing overall sales strategy and tactical plan for the sales of products to the retail channels directly or via regional support.
  • Designing and implementing all year round trade program for the traditional and nontraditional channels.
  • Analyzing market trends and dealers behavior to identify growth opportunities on monthly sales whilst increasing overall market share.
  • Formulate and execute overalls’ rewards effectively in accordance to programs designed.
  • Overseeing regional and channel’s effort for required sales and exploring opportunities to develop sales program when necessary.
  • Compilation and analysis of competitors’ behavior Celcom 3G Business, Channel Development.
  • Responsible to develop and roll out new Channel program pertaining to sales improvement and channel categorization.
  • To secure business deal and create loyalty program/commitment with new and existing channels and develop on impressive channel base by prospecting, presenting, proposing and servicing through introduction of “Traditional & Non Traditional Channel”.
  • 5 years

CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE
03.1997 - 06.2006
  • Key responsibilities description – Customer Service – Branch
  • Ensure / monitor daily activities and practices complied with SOPP.
  • Ensure / monitor front counter activities are manned effectively.
  • Coordinate and attend to customers grievances as when required.
  • Perform on the job training for new CSR.
  • Conduct verification for the day end balancing and daily transaction activities.
  • Conduct monthly departmental meetings.
  • Establish teamwork among CSR.
  • Supervise, coach and motivate all CSR.
  • Assist Marketing in activities & Conduct morning briefing.
  • 9 years

Education

Master of Business Administration (MBA) -

Management & Science University (MSU)
03.2015

Skills

  • Telecommunications
  • Mobile Devices
  • Management
  • Sales Operations
  • Channel Partners
  • Marketing
  • Program Management
  • Dealer Management
  • Trade Marketing
  • Strategic Planning
  • Prepaid Distribution

Languages

SPOKEN; ENGLISH, MALAY, PUNJABI
WRITTEN; ENGLISH,MALAY

Training

  • Service Quality Centre; Delivering Service Quality Training Programme Year: 8th & 9th October 2002. Kuala Lumpur.
  • Service Quality Centre; Coaching for SQ Performance Training Programme Year: 31st & 1st April 2003. Kuala Lumpur
  • Lawrence Waters Seminars; Challenge OF Excellence Celcom Accelerated Management Program (CAMP) Year: 11th & 12th September 2006. Kuala Lumpur
  • Universal Network Intelligence (UNI); Sales Force Effectiveness Management. Singapore. Year: 12th -13th July 2007. Kuala Lumpur.
  • Urban Forum; Soft Skill EQ – ALPHA 8 Course Year: 12th -14th November 2007, Kuala Lumpur.
  • AXIATA: XTRA; Excellence Through Transformational Leadership; First Line Manager Program Year: 3rd June 2010, Kuala Lumpur. Celcom Accelerated Development Programme(CADP)
  • AXIATA: Self Development Workshop(SDW) for Celcom Accelerated Development Programme(CADP). Year: 27th -28th January 2014.
  • Franklin Covey; The 7 Habits of Highly Effective People Year: 24th -26th February 2014, Kuala Lumpur. Celcom Accelerated Development Programme(CADP)
  • Dale Carnegie: High Impact Presentation Year: 07th May 2014 Celcom Accelerated Development Programme(CADP)
  • LEADS; The Leadership Edge Star Management Development; Experience Manager Programme (EMP) Year: 13th – 14th August 2014 Celcom Accelerated Development Programme(CADP)
  • AXIATA X- Venture Game 2015 Year: 16th – 18th March 2015. Kuala Lumpur Celcom Accelerated Development Programme(CADP)
  • AXIATA: Sales Learning for Head of State and Territory(HOSTS) Year: 21st May 2015 Celcom Accelerated Development Programme(CADP)
  • Analytical & Creative Thinking Methods (Creative Thinking & Problem Solving) Year: 21st & 22nd March 2018
  • The Apprentice: A Relationship & Consultative Selling Porgram Year: 19th & 20th July 2018
  • ICAgile Certified Professional (ICP) Year : 20th December2018 (206-12070-994c85f2-7119-4b6b-9c55-142a39779481)
  • The Malaysian Insurance Institute; Pre-Contract Examination for Insurance Agents Certificate (LIFE) Year: 30th November 2004, Kuala Lumpur.

Awards

Achievement for 2021,, Highest Average AWMI Value, Highest Postpaid Activation Per Active Dealer, Most Consistent New Dealer(Prepaid)ASM – 2021, Achievement for 2022,, Q2 & Q3 - Home League, Postpaid Booster program Tier 1- Sept’22

Hobbies and Interests

Playing golf and travelling

Timeline

Head of Sales, Central Region/Negeri Sembilan

CELCOMDIGI
05.2023 - Current

Area Sales Manager, WPKL

CELCOM
03.2016 - 05.2023

Head of Territory

CELCOM
10.2011 - 06.2014

Head Sales Planning Broadband

CELCOM
07.2006 - 09.2011

CUSTOMER SERVICE EXECUTIVE

CUSTOMER SERVICE EXECUTIVE
03.1997 - 06.2006

Master of Business Administration (MBA) -

Management & Science University (MSU)

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INDERJIT SINGH A/L SABAN SINGH