Indera Shaeddy Mohd Fuad
Subang Jaya
Summary
Professional dedicated to personal and professional growth, seeking opportunities that enhance workplace and community development. Demonstrates resilience in overcoming challenges and excels in collaborative team settings. Pursues knowledge and skills to drive organizational success and deliver impactful results. Detail-oriented back office operations expert with a proven track record in processing financial transactions and resolving discrepancies, achieving operational efficiency through analysis of transaction patterns.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Back Office Operation
HF Markets
Kuala Lumpur
01.2025 - Current
- Worked flexible hours during night, weekend and holiday shifts.
- Processed and managed pending financial transactions, including deposits and withdrawals.
- Investigated and resolved missing funds by identifying root causes and discrepancies.
- Analysed daily transaction patterns to detect irregularities and enhance process efficiency.
- Provided internal support by addressing inquiries and assisting colleagues to ensure smooth operations.
- Followed up on pending cases to ensure timely resolution and high client satisfaction.
Fiber Back Office
Celcom (Malaysia) Berhad
Subang Jaya
03.2024 - 01.2025
- Processed order forms and applications efficiently.
- Provided technical and administrative support for daily business operations.
- Troubleshot and resolved system issues while delivering administrative assistance.
- Monitored field engineers on-site remotely.
- Followed up with infrastructure partners on ongoing cases.
Fiber Optic Technician
Maxis Broadband
02.2023 - 01.2024
- Configure and reconfigure the clientʼs router and internet
- Provide solutions to clientʼs needs in terms of slow browsing, death spots, buffering, and lagging
- Perform, and identify the main cause of fiber connection
- Analyze WIFI coverage in the clientʼs premises to ensure all areas are fully covered
- Explain the benefit of Maxis Fibre product to clients and perform sales according to clientʼs usage
Fraud Analyst (AML & KYC)
ShopeePay Later
MidValley City
02.2022 - 01.2023
- Performed (AML & KYC) name screening customers applying for shopeepay later application
- Identified customer background via (Seamless) by following shopeepay criteria
- Maintained Personal Data Protection Act (PDPA)
- Identified customerʼs transaction history via (Seamless) portal
Project Specialist
I-Cimb
Bangsar, Kuala Lumpur
04.2020 - 01.2022
- Sorted documents based on type key in customer details and document type.
- Supported data privacy compliance according to privacy data protection act (PDPA).
- Scanned received documents into company system (Alaris) and conducted quality checks prior to release.
Senior Sales Advisor
Box Of Bricks Sdn Bhd
01.2018 - 03.2020
- Maintain and increase customer satisfaction
- Create an attractive space with displays that help sell merchandise
- Assist customer to solve missing item issues and assist customer with registration for membership
Sales Advisor
Machines Sdn Bhd
01.2016 - 12.2017
- Helping consumers find the right product, assisting them, and answering questions about products
- Ensuring all the consumers receive excellent services and treatment
- Stock arrangement for pre-order stock and delivery stock
Education
SPMV - UBS-J Accounting
SMV Setapak
Kuala Lumpur12-2013
Skills
- Fraud detection
- Financial transaction processing
- Technical troubleshooting
- Data privacy compliance
- Customer relationship management
- Root cause analysis
- Problem resolution
- Team collaboration
- Communication skills
- Problem-solving
- Willingness to learn
- Calm under pressure
Certification
- UBS-J Computerized Accounting
- CWT Certified Wireless Technician
- CA1C Fiber Optic
- CA2C Fiber Optic
Languages
- English
- Bahasa Melayu
Personal Information
Timeline
Back Office Operation
HF Markets
01.2025 - Current
Fiber Back Office
Celcom (Malaysia) Berhad
03.2024 - 01.2025
Fiber Optic Technician
Maxis Broadband
02.2023 - 01.2024
Fraud Analyst (AML & KYC)
ShopeePay Later
02.2022 - 01.2023
Project Specialist
I-Cimb
04.2020 - 01.2022
Senior Sales Advisor
Box Of Bricks Sdn Bhd
01.2018 - 03.2020
Sales Advisor
Machines Sdn Bhd
01.2016 - 12.2017
SPMV - UBS-J Accounting
SMV Setapak