Indera Shaeddy Mohd Fuad
Subang Jaya
Summary
Indera Shaeddy from Subang Jaya, seeking a job with growth opportunities in the workplace and community. Thrives on embracing challenges and pushing beyond comfort zone. Easy-going and approachable, making me a great fit for diverse groups. Committed to being an active participant in my own life, constantly seeking new knowledge and skills to excel. Will wholeheartedly dedicate myself to showcasing abilities and skills for effective contribution to company's success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Fiber Back Office
Celcom (Malaysia) Berhad
Subang Jaya, Selangor
03.2024 - Current
- Processing orders, forms, application and request.
- Providing technical and administrative support for the day-to-day operations of a business.
- Responsible for troubleshooting and resolving systems and processes, and providing adminitstrative support.
- Monitor Field Engineer on site remotely.
- To follow up with infra partner on going case.
Fiber Optic Technician
Maxis Broadband
02.2023 - 01.2024
- Configure and reconfigure the clientʼs router and internet
- Provide solutions to clientʼs needs in terms of slow browsing, death spots, buffering, and lagging
- Perform, and identify the main cause of fiber connection
- Analyze WIFI coverage in the clientʼs premises to ensure all areas are fully covered
- Explain the benefit of Maxis Fibre product to clients and perform sales according to clientʼs usage
Fraud Analyst (AML & KYC)
ShopeePay Later
MidValley City, Wilayah Perseketuan K.L
02.2022 - 01.2023
- Performed (AML & KYC) name screening customers applying for shopeepay later application
- Identified customer background via (Seamless) by following shopeepay criteria
- Maintained Personal Data Protection Act (PDPA)
- Identified customerʼs transaction history via (Seamless) portal
Project Specialist
Iron Mountain
04.2020 - 01.2022
- A sorting document received from the client according to document type, Key in customer details, and document type to the company system called (ALARIS)
- Maintain data privacy according to the Privacy Data Protection Act (PDPA)
- Scan the document received into the company system called (ALARIS) and perform quality checking before releasing the documents
Senior Sales Advisor
Box Of Bricks Sdn Bhd
01.2018 - 03.2020
- Maintain and increase customer satisfaction
- Create an attractive space with displays that help sell merchandise
- Assist customer to solve missing item issues and assist customer with registration for membership
Sales Advisor
Machines Sdn Bhd
01.2016 - 12.2017
- Helping consumers find the right product, assisting them, and answering questions about products
- Ensuring all the consumers receive excellent services and treatment
- Stock arrangement for pre-order stock and delivery stock
Education
SPMV - UBS-J Accounting
SMV Setapak
01.2011 - 12.2013
Skills
Microsoft Word
Microsoft Excel
Line testing
Power testing
Equipment installation
VoIP system installation
Wifi setup
Hardware setup
Data Analytics
Fraud identification techniques
Computer literate
Commercial analysis
Teamwork skills
Compliance
Flexible worker
Customer loyalty schemes
Stock counting
Customer service
Active listening
WiFi troubleshooting
Problem-solving
Teamwork and collaboration
Friendly, positive attitude
Certification
UBS-J Computerized Accounting
Personal Information
- Place of Birth: Hospital Klang
- Date of Birth: 04/20/95
- Gender: Male
- Nationality: Malaysian Citizenship
- Driving License: D
- Marital Status: Single
Timeline
Fiber Back Office
Celcom (Malaysia) Berhad
03.2024 - Current
Fiber Optic Technician
Maxis Broadband
02.2023 - 01.2024
Fraud Analyst (AML & KYC)
ShopeePay Later
02.2022 - 01.2023
Project Specialist
Iron Mountain
04.2020 - 01.2022
Senior Sales Advisor
Box Of Bricks Sdn Bhd
01.2018 - 03.2020
Sales Advisor
Machines Sdn Bhd
01.2016 - 12.2017
SPMV - UBS-J Accounting
SMV Setapak
01.2011 - 12.2013
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