Indah Khadeeja Binti Muhamad Rizal

Kuala Lumpur

Summary

Dynamic professional with experience as a Residential Advisor at a student accommodation in Melbourne, adept in crisis management and policy enforcement. Proven ability to foster a positive environment through effective communication and activity planning. Recognized for maintaining cleanliness and attention to detail while ensuring resident safety and satisfaction.

Upbeat and compassionate, with knack for creating supportive and inclusive environments. Possesses knowledge in conflict resolution and stakeholders engagement, coupled with logistical planning and crisis management skills. Committed to enhancing resident experiences and fostering positive community.

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

years of professional experience

Certification

Work History

Residential Advisor

Y Suites

01.2024 - 04.2025

Assisted students in handling tough situations to resolve problems.
Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
Enforced rules and regulations to maintain order and safety in residence hall.
Handled front desk responsibilities when needed.

Barista

Starbucks

10.2021 - 12.2022

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Contributed to a positive team environment through effective communication and collaboration with colleagues.

Education

Bachelor in Business - Business (Entrepreneurship)

Royal Melbourne Institution of Technology (RMIT)

Melbourne, Australia

06-2025

High School Diploma -

Taylor's College

Subang Jaya, Selangor, Malaysia

03-2023

Skills

Client transportation
Attention to detail
Cleanliness
Crisis management

Assertiveness
Activity planning
Policy enforcement
Office Support