Certified Project Manager (PMP, PRINCE2 Foundation) with over 8 years of experience leading system development, fintech, mobile applications, call center operations, and cybersecurity projects. Proven ability to deliver projects on time and within budget, manage risks, and foster strong stakeholder relationships. Skilled in Agile, Waterfall, and Hybrid methodologies.
Hi, I’m
Indah Mahfoz
Project Manager
Summary
Overview
15
years of professional experience
2
Certifications
Work History
Cagamas Berhad
Project Manager
05.2025 - Current
Job overview
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Successfully coordinate IT Steering Committee Meeting
- Developed presentation deck for the management
- Contributed to a successful RFP process by providing a detail analysis (includes the budget, resource, scope and services) on the strength and weaknesses of the Bidder for Finance Management System.
Suruhanjaya Syarikat Malaysia
Project Manager
05.2024 - 05.2025
Job overview
- Delivered CRM project on time and within budget.
- Managed concurrent system development projects (Movable Property Security Interest & Revenue Management System).
- Developed Project Charter, Project Plan, and executed comprehensive planning strategies.
- Conducted gap analysis, feasibility studies, and stakeholder requirement reviews.
- Negotiated contracts and managed procurement processes to align with project objectives.
- Facilitated vendor relationships and supervised quality assurance of deliverables.
- Successfully implemented risk management strategies and established Key Risk Indicators (KRIs).
Suruhanjaya Syarikat Malaysia
Assistant Project Manager
07.2021 - 04.2024
Job overview
- Championed Security Operation Centre (SOC) Program consisting of 14 projects, completed 10% ahead of timeline.
- Monitored deliverables for Prime Minister’s Office Security Operations Centre under MINDEF CDOC Phase 2.
- Prepared quarterly reports and presented findings at Steering Committee meetings.
- Established clear communication channels between clients and vendors to ensure project success.
SmartTech Tank Sdn Bhd
Project Manager & R&D Lead
05.2021 - 07.2021
Job overview
- Completed SISM40 project 5 months ahead of schedule.
- Led R&D team and delegated tasks based on strengths and experience.
- Defined scope and developed comprehensive project plan shared with clients and team members.
Credit Bureau Malaysia Sdn Bhd
Project Manager
11.2018 - 05.2021
Job overview
- Established PMO framework and standardized documentation templates.
- Developed project budgets using IFPUG methodology.
- Conducted risk management and developed KRIs to mitigate challenges.
- Produced monthly PMO progress reports for CEO and stakeholders.
- Championed client-facing system for data collection and automation initiatives.
Envy Formula Sdn Bhd
Project Manager
06.2015 - 09.2018
Job overview
- Managed multiple projects including Cyber Defence Operation Centre.
- Implemented hybrid methodologies (Waterfall, Agile, SDLC) for system development.
- Ensured timely delivery and compliance with security standards.
JARING Communications Sdn Bhd
Strategic Management Executive
03.2014 - 05.2015
Job overview
- Developed 10-year financial projection for Brunei Data Centre Tender.
- Strengthened stakeholder relationships and expanded business opportunities.
- Analyzed market trends to attract new clients and retain existing ones.
Singapore Airlines Ltd
Flight Stewardess
09.2010 - 03.2013
Job overview
- Delivered exceptional customer service and resolved passenger conflicts.
- Ensured compliance with safety protocols and managed in-flight emergencies.
- Participated in training for customer service and conflict resolution.
Education
Universiti Teknologi Mara
Bachelor of Landscape Architecture (Hons.)
01.2009
University Overview
Skills
Project Management (Agile, Waterfall, Hybrid)
Certification
Project Management Professional (PMP), PMI | 2022-12
Timeline
Project Manager
Cagamas Berhad
05.2025 - Current
Project Manager
Suruhanjaya Syarikat Malaysia
05.2024 - 05.2025
Assistant Project Manager
Suruhanjaya Syarikat Malaysia
07.2021 - 04.2024
Project Manager & R&D Lead
SmartTech Tank Sdn Bhd
05.2021 - 07.2021
Project Manager
Credit Bureau Malaysia Sdn Bhd
11.2018 - 05.2021
Project Manager
Envy Formula Sdn Bhd
06.2015 - 09.2018
Strategic Management Executive
JARING Communications Sdn Bhd
03.2014 - 05.2015
Flight Stewardess
Singapore Airlines Ltd
09.2010 - 03.2013
Universiti Teknologi Mara
Bachelor of Landscape Architecture (Hons.)