Imran Ahmad Fuaad
Supervisor / Team Leader
Kajang
Summary
Talented Retail Supervisor bringing strong sales, service and team leadership abilities. Focused on maximizing team efficiency and daily success by organizing schedules and setting up effective workflows. Manages and monitors associates to quickly spot and correct any concerns. Seeks out opportunities to improve operations and increase efficiency.
Overview
2
2
years of professional experience
Work History
Supervisor
Complete Entertainment EXchange (CEX)
Putrajaya
2023.08 - Current
- Analyze stock variations and construct appropriate measures for minimizing losses
- Assuring that the business is efficiently closed and ready for operations the next day
- Mentoring trainees and coordinating shift schedules with the store manager.
- Created successful work schedules for each team member to maintain deadlines and fully staffed shifts.
- Developed and implemented customer service policies to enhance satisfaction.
Retail Sales Assistant
Complete Entertainment EXchange (CEX)
Putrajaya
2023.06 - 2023.07
- Manage trade-ins by conducting evaluations and testing products before committing to buying.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Checked pricing, scanned items and printed receipts to ring up customers.
Retail Sales Executives
CG Computers Sdn Bhd
Seri Kembangan
2022.02 - 2022.05
- Provided exceptional service in order to retain and gain customers.
- Retain current knowledge of the most recent developments and features of Apple ecosystem products. Awarded as 'Apple Champion'.
- Manage the administration of outlets
- Trained team members in successful strategies to meet operational and sales targets.
Retail Sales Assistances
Uniqlo
Putrajaya
2019.02 - 2022.02
- Promoted company's brand and cultivated new relationships by delivering expert presentations.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Education
Bachelor of Science - Civil Engineering
University Tun Hussein Onn Malaysia
Batu Pahat, Malaysia12.2022
Diploma in Civil Engineering -
University Tun Hussein Onn Malaysia
Pagoh, Malaysia10.2019
Skills
- Adaptability
- Computer Proficiency
- Corrective Actions
- Critical Thinking
- Decision-Making
- Flexible Work Schedule
- Handling Complaints
- New Employee Orientation
- Operational Efficiency
- Persuasive Negotiations
- Retail Industry Experience
- Superior Work Ethic
Timeline
Supervisor
Complete Entertainment EXchange (CEX)
2023.08 - Current
Retail Sales Assistant
Complete Entertainment EXchange (CEX)
2023.06 - 2023.07
Retail Sales Executives
CG Computers Sdn Bhd
2022.02 - 2022.05
Retail Sales Assistances
Uniqlo
2019.02 - 2022.02
Bachelor of Science - Civil Engineering
University Tun Hussein Onn Malaysia
Diploma in Civil Engineering -
University Tun Hussein Onn Malaysia
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