Imran Hosen

Berjaya Times Square Hotel, Kuala Lumpur

06.2018 - Current

Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
Upheld a professional demeanor even in high-stress situations, ensuring that guests always felt valued and well-cared for during their stay.
Facilitated smooth transportation arrangements for guests, including hailing taxis and arranging shuttle services.
Showcased adaptability within fast-paced environment with constant prioritization of tasks according customer needs and urgency levels.
Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
Increased efficiency in bell service operations by adhering strictly to established policies and procedures relating to luggage handling/storage protocols.
Demonstrated commitment to maintaining confidentiality of guest information and respecting personal property at all times.
Maintained a welcoming atmosphere in the hotel lobby, offering assistance and information to guests.
Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Escorted guests to assigned rooms and transported luggage.
Stored luggage for guests, retrieving baggage and items when notified.
Trained and supervised new staff members on baggage handling procedures.