Imdadullah Shar

Providing Customers services support & resolving routine issues for client;s products. Making sure platform is safest.

• To follow up & email interactions on behalf of Lenovo. To identify segregate and resolve retailers' requests in a systematic and precise approach to ensure end-to-end resolution (Mainly repeat repairs, refund, and replacement) Educate the retailers about the technical issues, products, and services and direct them toward available resources for self‑help. Maximize opportunities for cross‑selling company products and services in accordance with guidelines given • Maintain confidentiality of the organization's customers and data • Provide advice on using technology to achieve goals.
• Monitor customer order and payment

• Maintaining the quality of the sales which were being made for the client
• Services existing accounts, obtain orders
• Establish new accounts by planning and organizing daily work
• Schedule to call on existing or potential sales outlets and other trade factors
• Serve as liaison between clients and respective department(s) to resolve issues.
• Processing incoming and outgoing calls and mails
• Work one-on-one with staff on designated projects.
• Aware of their purchase and products simultaneously
• Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls.
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Followed company regulations, policies and processes.
• Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.

• Monitoring and Quality Assurance and Improvement
• Coordination
• Assume responsibility for compiling quarterly
• Develop, manage, and monitor
• Collecting Data Making Reports
• Performance Management
• Giving Feedback
• Project Management
• Coaching, Foster Teamwork
• Supervision, Staffing