I’m ASHPREET SINGH
Team Leader @ MAXIS CS
Subang Jaya ,Selangor
Summary
I am looking for an opportunity to increase my knowledge and upgrade my skills in management organization. I have excellent communication and interpersonal skills and also good computer skills. I am seeking a challenging career with a progressive organization that provides an opportunity to capitalize my technical skills.
I'm a Team Leader experienced in directing activities of workgroups. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Team Leader
MAXIS BROADBAND
SUNWAY , SELANGOR
01.2021 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coordinated treatment and placement activities while supervising team of 10
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Handled day-to-day customer contact via phones and emails.
- Effectively communicated with customers about account changes, new products or services and potential upgrades.
- Monitoring orders, managing client's complains and coordinators job.
- Cross-trained and backed up other customer service managers.
- Trained and knowledgeable in ODO, FIBERSELL, CRM, CMSS, FSM systems.
- Investigated and resolved customer inquiries and complaints quickly.
Security Supervisor
E2S SECURITY SERVICES
WP, KL
06.2020 - 01.2021
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Oversaw staff timekeeping entries and reports in security software
- Monitoring fire mimic panels , and CCTV cameras
- Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
- Processed both internal and external case sheets.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Kept team compliant with security protocols and appearance standards.
Internship Training @ Certified Aircraft Engineer
FIREFLY @ SUBANG AIRPORT
SUBANG JAYA, SELANGOR
01.2020 - 02.2020
- Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
- Collaborated with aircraft technician and engineer to coordinate fitting and alignment of heavy parts.
- Maintained, repaired and rebuilt aircraft structures and fuel and oxygen systems.
- Inspected all received aircraft parts to verify compliance with CAAM regulations.
- Kept aviation ground support equipment in working condition by completing preventive and corrective maintenance tasks.
- Maintained, inspected, adjusted and packed aircrew flight equipment.
- Recorded maintenance actions in aircraft logbooks.
- Performed troubleshooting and diagnosis, identifying root cause of malfunctions.
Education
GED -
AEROTECH TRAINING CENTRE
SUBANG AIRPORT 06.2016 - 09.2019
FOUNDATION iN ENGINEERING
MANIPAL UNIVERSITY
NILAI 06.2015 - 04.2016
High School Diploma -
SMK SEAFIELD
SUBANG JAYA 01.2009 - 11.2013
Skills
Good communication skills
Ability to work on Microsoft Word, Powerpoint, Excel, Office
Flexible and Adaptable
Daily workflow improvement
Time Management
Technical Support
Complaint resolution
Knowledgeable in ODO, FIBERSELL, CRM, CMSS, FSM
Ability to work independently or a a part of a team
Certification
COMPLETED SPM
Timeline
Team Leader
MAXIS BROADBAND
01.2021 - Current
Security Supervisor
E2S SECURITY SERVICES
06.2020 - 01.2021
Internship Training @ Certified Aircraft Engineer
FIREFLY @ SUBANG AIRPORT
01.2020 - 02.2020
Certified License Aircraft Engineering
09-2019
GED -
AEROTECH TRAINING CENTRE
06.2016 - 09.2019
FOUNDATION iN ENGINEERING
MANIPAL UNIVERSITY
06.2015 - 04.2016
COMPLETED SPM
11-2013
High School Diploma -
SMK SEAFIELD
01.2009 - 11.2013