Iman Syahirah Mohd Idrus
Administrative Manager
Sungai Buloh
Summary
Experienced in office management and administration, dedicated to optimizing productivity, efficiency, and service quality in various environments. Highly dependable and ethical support specialist with strong leadership skills that blend advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence, helping your company achieve its objectives. Eager to gain valuable experience and knowledge while expanding skills, excited to apply abilities to a position available within your organization.
Overview
8
8
years of professional experience
4
4
Certifications
1
1
Language
Work History
Administrative Manager
Weir Minerals
01.2023 - Current
- Create and prepare PR/PO in SAP for all invoices related to consultancy fee, maintenance, network and lease services based on the contract.
- Maintaining HR master data in PA20 and PA30 in SAP
- Provide an approval in timesheet submission for staffs and compiling all of the timesheet report from staff for time record-keeping purposes.
- Providing monthly timesheet report to Finance team to oversee the time and cost spent for each on-going projects and consultancy services.
- Execute service invoices processing in SAP using "MIGO" & "ML81N" in every month to ensure the payment process can be initiated from Finance team.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefited both parties.
- Streamlined communication processes within the organization, enhancing overall efficiency across departments by eliminating unnecessary delays or miscommunications among team members.
- Coordinated with IT department to upgrade software, resulting in improved data security and system performance.
- Created organized filing system to manage department documents.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
Administrative Assistant
Weir Minerals
09.2021 - 12.2022
- Be the point of contact internally and externally, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as annual dinner, birthday celebration, high-tea or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Store Manager
Berjaya Starbucks Coffee
12.2019 - 06.2021
- Helped to achieve breaking record sales for previous quarter with more than 25% increase within a year and meet quarterly KPI target
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained on turnover staff rate less than 15% on every financial year by manage staff training
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Forecasting monthly sales goal and projecting expected sales volume for existing and new products
- Create business strategies to attract new customers, expand store traffic and enhance profitability
- Monitored inventory levels and ordering new items
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Store Manager
Berjaya Starbucks Coffee
04.2019 - 11.2019
- Assists managers with work schedule, payroll and training staff duties
- Ensure staff follow standards and protocols
- Assist in recruitment, performance review, promotion, release, wages and salary adjustments for employees
- Plan and supervise the marketing and promotion activities to attract more customers
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Shift Supervisor
Berjaya Starbucks Coffee
04.2018 - 03.2019
- Monitoring team performance and ensuring duties are performed efficiently
- Reporting any issues that arise during the shift to management
- Coaching team members and training new staff
- Opening and closing registers, accounting for the daily intake and preparing cash deposits
- Responds quickly and practically to emergencies or unexpected problems during the shift
- Helped store management meet standards of service and quality in daily operations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
Barista
Berjaya Starbucks Coffee
07.2017 - 03.2018
- Preparing and serving beverage such as coffee, tea, artisan and specialty beverage
- Cleaning and sanitizing work areas, utensils and equipment
- Describing menu items and suggesting products to customers
- Receiving and processing customer payments
- Accurately handle cash and credit card payment, following appropriate cash handling procedures
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Internship Student
Berjaya Starbucks Coffee
03.2017 - 06.2017
- Exposure in Quality Assurance audit and paperwork
- Maintain Quality Assurance documentation and keep up to date
- Train staff on quality procedures, protocols and documentation
- Analyzed problems and worked with teams to develop solutions.
- Review, approve and communicate root cause and corrective action to store staff
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
Education
Bachelor of Science - Food Science And Technology
Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor, Malaysia04-2018
Foundation in Science - Science
Pahang Matriculation College (KMPh)
Gambang, Pahang, Malaysia04-2013
Sijil Pelajaran Malaysia (SPM) -
SMK Chukai (SMKC)
Kemaman, Terengganu01-2011
Skills
- Proficient in Microsoft Word
- Excel proficiency
- Microsoft PowerPoint
- Administrative support
- Office management
- Problem-Solving Skill
- Attention to detail
- Payroll control
Certification
Diploma in Human Resource by MEF
Timeline
Diploma in Human Resource by MEF
04-2023
Administrative Manager
Weir Minerals
01.2023 - Current
Administrative Assistant
Weir Minerals
09.2021 - 12.2022
Certification in Completing Coffee Master & Advance Coffee Master Program
11-2020
Store Manager
Berjaya Starbucks Coffee
12.2019 - 06.2021
Assistant Store Manager
Berjaya Starbucks Coffee
04.2019 - 11.2019
Shift Supervisor
Berjaya Starbucks Coffee
04.2018 - 03.2019
2016 Food Handling and Sanitation Training Course (Agi Resource)
10-2017
Barista
Berjaya Starbucks Coffee
07.2017 - 03.2018
Internship Student
Berjaya Starbucks Coffee
03.2017 - 06.2017
2016 National Food Innovation and Pr
04-2016
Bachelor of Science - Food Science And Technology
Universiti Teknologi Mara (UiTM)
Foundation in Science - Science
Pahang Matriculation College (KMPh)
Sijil Pelajaran Malaysia (SPM) -
SMK Chukai (SMKC)
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