Ima Nurmalasari

Analyzed data from product testing, identifying trends and opportunities for improvement in both design and production processes.

• Created and achieved product quality objectives and met product specifications.
• Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
• Fixed identified issues to improve workflows.
• Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
• Wrote and maintained detailed internal documentation on developed systems.
• Reported progress, test metrics and results to project stakeholders, Completed 20 tests and reports for clients
• Contributed to successful product releases, ensuring adherence to established QA standards and methodologies.

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

• Received and processed cash and credit payments for in-store purchases.
• Opened and closed the store, including counting cash, Demonstrated that customers come first by serving them with a sense of urgency. Increased sales by building strong customer relationships and providing excellent service.
• Worked as a team member to provide the highest level of service to customers.
• Worked as a team member to provide the highest level of service to customers.

Improved office efficiency by implementing streamlined administrative processes and procedures.

• Managed inventory control, cash control, and store opening and closing procedures.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.