Ilyas Izzuddin Ariffin
Inside Sales Specialist
Shah Alam
Summary
I am a Protagonist with ENFJ-A personality (natural born leader) base on 16personalities test. I am good in applying interpersonal skills, listening effectively, good at leading and working in groups, critical thinking and problem solving would be something I would do at the back of my head. I am a firm believer in the people. Furthermore, I am open to try different or unique method in achieving goals. Among colleagues and friends I am well known for being confident, charismatic, open-minded and fair. A good employee will act as a stimulus for an organization to grow. To be able to achieve the organization's objectives a strong cluster of people driving it with a strong unity and belief only then be able to succeed. I am a visionary, dreamer, yet a peculiar. I am leader but loves a challenger and a critical thinker; often serves as a mediator. I believe in working as a team instead of a solo driver but acknowledged the importance of both.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Senior Inside Sales Analyst
Accenture Technology Solutions Sdn Bhd
05.2024 - 02.2025
- Identify and close additional purchases of products and services by checking customer's buying history
- Maintains records in the required reporting systems
- Responsible for a customer focused field sales and support experience for hardware, software and services.
- Positive Sales interaction through inbound/outbound sales calls to current and prospective customers
- Lead business review presentations
- Support key market initiatives with the Account Managers
- Supported sales team performance by creating effective tracking tools and systems for monitoring progress.
- Developed strong relationships with clients, ensuring their needs were met and promoting repeat business.
Senior Inside Sales Account Manager
Hiredly Group Malaysia
02.2024 - 04.2024
- Collaborated with cross-functional teams to develop innovative solutions tailored to client needs.
- Implemented customer retention strategies, resulting in a significant reduction of client churn rate.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to individual needs.
- Fostered a positive work environment through open communication, teamwork, and recognition of individual achievements.
Inside Sales Account Manager
Concentrix + Webhelp Malaysia (HP Malaysia Online Store)
01.2023 - 01.2024
- Awarded for Top Quality Performance of the Year 2023
- Communicating with clients to understand their needs and explain product value
- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client need fulfillment
- Collecting and analyzing data to learn more about consumer behavior
- Keeping accurate records pertaining to inventory and account notes
- Maintaining updated knowledge of company products and services
- Resolving complaints and preventing additional issues by improving processes
- Identifying industry trends
- Acting as a client advocate with a focus on improving the buyer
Inside Sales Manager
HealthifyMe Private Limited
01.2021 - 12.2022
- Awarded Top Sales Performer of the Year 2020 & 2021
- Contact businesses and private individuals by telephone to promote products, services and/or charitable causes
- Solicit orders for goods and services over the telephone
- Explain the product or service to potential customers
- Deliver scripted sales pitch to the customer
- Adjust scripted sales pitch to meet needs of specific individuals
- Provide pricing details
- Handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Receive orders over the telephone
- Input order details into the computer system
- Record customer details and details of transaction
- Confirm orders placed with field sales representatives
- Obtain contact details of potential customers from sources including telephone directories and purchased lists
- Schedule appointments for sales staff to meet prospective customers
- Conduct customer and marketing surveys
- Answer telephone calls from potential customers who are responding to advertisements
- Contact customers to follow up on initial interaction
Inside Sales Senior Team Lead
HealthifyMe Private Limited
01.2020 - 12.2020
- Awarded Top Sales Team of the Year 2020
- Offer various fitness programs to suite customerʼs specific needs
- Work with other staffs to achieve weekly and monthly target
- Ensure that all staffs follow centerʼs procedures and policies
- Enhance revenue by creating additional discounts and services to existing and new customers
- Supervise day-to-day operations of the Sales Team
- Organize educational training, seminars and meetings for personal training staff for professional growth
- Resolve issues and complaints pertaining to personal training from customers
- Implement customer suggestions and recommendations to enhance the sales
- Maintain all paperwork regarding personal training schedules and procedures
Inside Sales Team Lead
HealthifyMe Private Limited
01.2019 - 12.2019
- Awarded Top Sales Performance of the Year 2019
- Awarded Top Sales Team of the Year 2019
- Assist Managers in Sales Strategy Development
- Keep Informed of New Products and Services
- Recruit, Train, and Coach the Sales Team
- Delegate Tasks and Set Deadlines
- Set Sales Targets and Motivate Sales Team
- Prepare Sales Reports
Inside Sales Consultant
HealthifyMe Private Limited
01.2018 - 12.2018
- Awarded Top Sales Performance of the Year 2018
- Communicating with customers, making outbound calls to potential customers, and following up on leads
- Understanding customers' needs and identifying sales opportunities
- Answering potential customers' questions and sending additional information per email
- Keeping up with product and service information and updates
- Creating and maintaining a database of current and potential customers
- Explaining and demonstrating features of products and services
- Staying informed about competing products and services
- Upselling products and services
- Researching and qualifying new leads
- Closing sales and achieving sales targets
Business Development Executive
Explicit Aqua Innovations SDN BHD
08.2016 - 01.2018
- Attracting new clients by innovating and overseeing the sales process for the business
- Working with senior team members to identify and manage company risks that might prevent growth
- Identifying and researching opportunities that come up in new and existing markets
- Preparing and delivering pitches and presentations to potential new clients
- Combining efforts and fostering a collaborative environment within the business as a whole
- Communicating with clients to understand their needs and offer solutions to their problems
- Creating positive, long-lasting relationships with current and potential clients
Advanced Personal Trainer
Clark Hatch International
02.2014 - 07.2016
Education
Diploma - Hotel Management and Tourism
Nilai University College
01.2009 - 3 2011
Certificate - Fitness Instructor
Fitness Innovations Malaysia
Certificate - Essential Personal Training
Fitness Innovations Malaysia
Certificate - Group Fitness Instructor
Fitness Innovations SDN BHD
Certificate - Kickboxing Trainer Level 1&2
Jabatan Belia dan Sukan Negara (Malaysia)
09.2013 - 10 2013
Certificate - Pregnant&Post Partum Trainer
Fitness Innovations Malaysia
Skills
Data analysis
Sales presentations
Forecast tracking
Key performance indicators
Sales metrics
Forecasting experience
Negotiation
Deal closure
Pricing strategy
Sales experience
Relationship building
Demand generation
Sales
Problem-solving abilities
Active listening
Teamwork and collaboration
Sales strategy
Accomplishments
- Indoor Hockey Champion (Junior Category), St. Georges, Switzerland.
- Indoor & Outdoor Swimming Champion & Indoor & Outdoor Tennis (Junior & Senior Category), St. Georges, Switzerland.
- Champion (Junior & Senior Category), St. Georges, Switzerland.
- Discus Throw Champion (Junior Category) for MSSD Negeri Sembilan (State Champion).
- Record Breaker & Holder - Discus Throw Champion (Junior Category) for Kolej Tuanku Jaafar.
- Swimming Champion (Junior & Senior Category) representing Kolej Tuanku Jaafar.
- Rugby Champion (Junior Category), Kolej Tuanku Jaafar.
- Basketball Champion (Junior & Senior), Kolej Tuanku Jaafar.
- Football Champion (Junior & Senior), Kolej Tuanku Jaafar.
- Volleyball Champion (Junior), Kolej Tuanku Jaafar.
- Handball Champion (Junior & Senior), Kolej Tuanku Jaafar.
Personal Information
- Place of Birth: Malaysia
- Gender: Male
- Nationality: Malaysian
- Driving License: D
- Marital Status: Single
Timeline
Senior Inside Sales Analyst
Accenture Technology Solutions Sdn Bhd
05.2024 - 02.2025
Senior Inside Sales Account Manager
Hiredly Group Malaysia
02.2024 - 04.2024
Inside Sales Account Manager
Concentrix + Webhelp Malaysia (HP Malaysia Online Store)
01.2023 - 01.2024
Inside Sales Manager
HealthifyMe Private Limited
01.2021 - 12.2022
Inside Sales Senior Team Lead
HealthifyMe Private Limited
01.2020 - 12.2020
Inside Sales Team Lead
HealthifyMe Private Limited
01.2019 - 12.2019
Inside Sales Consultant
HealthifyMe Private Limited
01.2018 - 12.2018
Business Development Executive
Explicit Aqua Innovations SDN BHD
08.2016 - 01.2018
Advanced Personal Trainer
Clark Hatch International
02.2014 - 07.2016
Certificate - Kickboxing Trainer Level 1&2
Jabatan Belia dan Sukan Negara (Malaysia)
09.2013 - 10 2013
Diploma - Hotel Management and Tourism
Nilai University College
01.2009 - 3 2011
Certificate - Fitness Instructor
Fitness Innovations Malaysia
Certificate - Essential Personal Training
Fitness Innovations Malaysia
Certificate - Group Fitness Instructor
Fitness Innovations SDN BHD
Certificate - Pregnant&Post Partum Trainer
Fitness Innovations Malaysia
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