Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Illy Syazana Nur Ab Rahman

Shah Alam

Summary

Results-driven QA/QC professional with over three years of experience in the food manufacturing industry, ensuring consistent product quality, food safety, and regulatory compliance. Proven expertise in Halal certification, GMP enforcement, and readiness for FSSC 22000 v6, ISO 22000:2018, and HACCP audits. Skilled in managing lab testing, calibration schedules, and corrective actions to minimize quality issues and improve operational efficiency. Known for maintaining high standards, solving problems proactively, and supporting cross-functional teams in continuous improvement initiatives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

QC Officer

Le Bourne Sdn Bhd
Bandar Bukit Raja
08.2022 - Current
  • Monitored and controlled daily quality activities during production and packing lines, contributing to consistent reduction in quality-related complaints.
  • Verified incoming raw materials and outgoing finished goods to ensure traceability and conformance to quality requirements.
  • Maintained zero customer complaints related to food safety by ensuring rigorous control over physical, biological, and chemical hazards across production processes.
  • Conducted mock recall exercises, food defense and security assessments, and emergency response drills to evaluate readiness and compliance.
  • Reviewed 300+ product labels and artworks annually, ensuring 100% compliance with labeling regulations and customer specifications.
  • Planned and coordinated annual equipment calibration, achieving 100% schedule completion in compliance with ISO and food safety standards.
  • Oversaw internal and external laboratory testing aligned with QA annual quality plan.
  • Conducted internal audits in line with ISO 22000:2018 and HACCP, resulting in zero major findings across three consecutive audit cycles.
  • Supported re-certification and surveillance audits (FSSC, ISO, HACCP), contributing to successful audit outcomes with no major or critical non-conformities.
  • Managed end-to-end Halal certification process, from application to audit by JAKIM and JAIS.
  • Oversaw pest control programs, coordinating monthly inspections and corrective actions, leading to zero pest-related audit issues for 24 consecutive months.
  • Issued Corrective Action Requests (CARs) for supplier issues, achieving 90% closure rate within 12 days, strengthening supplier quality performance.
  • Investigated and resolved customer complaints, delivering investigation reports within 10 working days in over 90% of cases, boosting customer satisfaction.

QC Officer

Le Bourne Sdn Bhd
Bandar Bukit Raja
03.2022 - 08.2022
  • Performed daily quality checks on production and packing lines to ensure compliance with product specifications.
  • Inspected incoming and outgoing finished goods and assisted in preparing Certificates of Analysis (COA).
  • Prepared and submitted product samples for internal and third-party lab testing.
  • Conducted application tests to evaluate product performance and usability.
  • Participated in GMP inspections and contributed to maintaining hygienic and safe manufacturing practices.
  • Gained early exposure to internal and external audits, supporting document preparation and audit readiness.
  • Represented the company at B2B and B2C exhibitions, supporting the marketing team in product promotion, customer engagement, and brand visibility efforts.

Education

Bachelor of Science (Hons.) - Food Science And Technology

UiTM Shah Alam
06-2023

Skills

  • Quality Control & Assurance
  • Communication & Coordination
  • Regulatory Compliance
  • Team Supervision
  • Time Management

Certification

Professional Certificate

  • Certificate of Professional Halal Executive, May 2025

Certification and Trainings

  • Transition to FSSC 22000 v6 Training, May 2025
  • FSSC 22000 v6 Internal Audit Training, June 2025
  • ISO 22000:2018 Food Safety Management System - Awareness, April 2024
  • ISO 22000:2018 Food Safety Management System – Internal Audit, April 2024
  • Supplier Audit Techniques and Management, Based on ISO 19011:2018 in Accordance with Various Major Food Safety Systems, April 2024
  • Food Allergen Awareness Training (Foundation Course), March 2023
  • Halal Competency Training, December 2023 - December 2026

References

References available upon request.

Timeline

QC Officer

Le Bourne Sdn Bhd
08.2022 - Current

QC Officer

Le Bourne Sdn Bhd
03.2022 - 08.2022

Bachelor of Science (Hons.) - Food Science And Technology

UiTM Shah Alam

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Illy Syazana Nur Ab Rahman