Adobe Photoshop
Ili Nurizzati Ibrahim
Customer Service Executive
Cheras, Selangor
Summary
Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Business Development Executive
Prouvers Sdn Bhd
04.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
Waitress Trainee
The Daily Grill
02.2023 - 03.2024
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
Customer Service Officer
Touch N' Go Sdn Bhd
02.2022 - 12.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Marketing Associate
Craftiviti Sdn Bhd
11.2021 - 02.2022
- Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
- Boosted brand visibility by developing and executing targeted marketing campaigns.
- Enhanced social media presence with creative content and effective targeting.
- Managed cross-functional projects, ensuring timely delivery of high-quality marketing materials.
- Collaborated on creating content for company blog to drive organic traffic and boost search engines rankings.
Junior Graphic Designer
Magnicos Marketing
04.2021 - 06.2021
- Developed print materials such as brochures, banners, and signs.
- Assisted senior designers in refining creative concepts for successful advertising campaigns.
- Built corporate brands by designing cohesive looks between elements.
- Created digital image files for use in digital and traditional printing methods.
- Applied knowledge of production to create high-quality images.
- Redesigned outdated print materials for a fresh, modern look that resonated with target audiences.
Education
Bachelor of Arts - Advertising
Universiti Pendidikan Sultan Idris
Tanjong Malim, Perak, Malaysia 04.2001 -
Skills
Strategic business development
Customer relationship management
Lead generation
Sales and marketing
Marketing
Customer satisfaction
Customer service
Software
Adobe Illustrator
Microsoft Office
Timeline
Business Development Executive
Prouvers Sdn Bhd
04.2024 - Current
Waitress Trainee
The Daily Grill
02.2023 - 03.2024
Customer Service Officer
Touch N' Go Sdn Bhd
02.2022 - 12.2022
Marketing Associate
Craftiviti Sdn Bhd
11.2021 - 02.2022
Junior Graphic Designer
Magnicos Marketing
04.2021 - 06.2021
Bachelor of Arts - Advertising
Universiti Pendidikan Sultan Idris
04.2001 -
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