ILIAS AHMAD
Bayan Lepas, Penang,07
Summary
Seeking job opportunities in customer service and business administration to utilize academic knowledge, technical skills and work experience in customer service for over than 2 years to contribute to efficient, systematic and integrity-based management in an organization.
Overview
5
5
years of professional experience
1
1
Language
Work History
CUSTOMER EXPERT
Teleperformance
06.2025 - Current
- Directed customers to appropriate departments for additional support.
- Verified accuracy of customer account information and updated when necessary.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Provided customers with detailed information on company products, services and materials.
- Proactively identified potential issues by monitoring trends in customer inquiries, preventing further escalations or dissatisfaction.
Registrar Officer
JABATAN PENDAFTARAN NEGARA
11.2024 - 05.2025
- Directly lead of 4 departments including corporate communication and customer services.
- Supervisor to the customer service department who handles complaints and inquiries via email, face to face.
- Ensuring the services run smoothly and public receive the best services by following working procedure.
- Take action and resolve problems referred by staff in the department.
- Dealing with external parties to set events/programs with external agencies.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
Personel MySTEP
KPDNKSH
10.2023 - 10.2024
- Design and organize Rahmah Sales programs for the entire state of Kedah.
- Dealing with corporates and the public to make events a success.
- Reporting the outcomes of each program to the head of department including the costs involved.
- Always receive for the people to complain about the price of goods and questions about Rahmah Sales and answering their questions via email and face to face.
- Directly involved in promoting Rahmah sales to outside parties in various ways.
Customer Services Gold Purchaser
Faiz Gold
07.2022 - 09.2023
- Greet customers who wish to sell gold in a friendly and courteous manner and providing clear explanations about the gold-buying process at the counter.
- Verify the authenticity of gold using testing tools (e.g., acid test, densimeter, XRF).
- Weight gold accurately and record the weight and purity (karat) to evaluate gold value based on current market price.
- Close the deals and with best prices and handle customer complaints professionally to build long-term relationships with regular customers.
- Answer customer inquiries about gold, current prices, and transaction procedures.
PROTEGE
UMW TOYOTA SHAH ALAM
12.2021 - 05.2022
- Specially working on UTA Project, handling on events for the UMW.
- Working on 3 different events in 6 months, dealing with Zoo Negara, Zoo Melaka, Animal Malaysia Society to spread the awareness on animal abuse.
Internship, Customer Services & Business Development
Eventda
07.2021 - 11.2021
- Booking Platform Company Specialized on Business Development.
- Reaching event operators, event venues, meeting spaces / Rooms, Training Rooms and Co-Working Spaces by emails, calls to merge them in a very nice collaboration to be in platform.
- Handling complaints, reports, questions from the users.
Education
Drone Technology
KISMEC SG.PETANI
01-2023
Executive Diploma - Digital Marketing
Uitm Shah Alam
01-2022
Bachelor in Business Administration Hons - Marketing
Albukhary International University
Alor Setar, Kedah01-2021
Diploma - Accountancy
POLIMAS
01-2018
Skills
Microsoft Word, Excel, PowerPoint, PDF, Canva, Google Docs, Sheet & Slides
Call center experience
Complaint handling
Microsoft Excel
Customer service
Time management
Problem-solving
Shipping and receiving
Data entry
Accomplishments
- Dean List Award
- Semester 3/ 2019-2020
- Semester 1/ 2020-2021
- Semester 2/ 2020-2021
- 2nd Best Paper Award
- Final Semester Research Paper (Meta-Analysis on Effectiveness of Social Business toward Entrepreneurs in Bangladesh)
Timeline
CUSTOMER EXPERT
Teleperformance
06.2025 - Current
Registrar Officer
JABATAN PENDAFTARAN NEGARA
11.2024 - 05.2025
Personel MySTEP
KPDNKSH
10.2023 - 10.2024
Customer Services Gold Purchaser
Faiz Gold
07.2022 - 09.2023
PROTEGE
UMW TOYOTA SHAH ALAM
12.2021 - 05.2022
Internship, Customer Services & Business Development
Eventda
07.2021 - 11.2021
Executive Diploma - Digital Marketing
Uitm Shah Alam
Bachelor in Business Administration Hons - Marketing
Albukhary International University
Diploma - Accountancy
POLIMAS
Drone Technology
KISMEC SG.PETANI