Ilavarasan Moneymaran
Semenyih,Malaysia
Summary
Results-driven professional with proven experience in retail leadership and travel consulting. Skilled in driving sales, optimizing operations, and delivering exceptional customer experiences. Combines strong team leadership, strategic thinking, and global travel exposure to adapt across industries and achieve impactful business results
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work history
TRAVEL AGENT & MARKETING AGENT
THEERAA ULAA SDN BHD
Puncak Jalil, Malaysia Selangor
2025.04 - Current
- Maintained up-to-date knowledge of global destinations, enhancing service delivery.
- Assisted clients with passport applications, ensuring timely submissions.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Attended trade fairs to network with potential partners.
Retail Team Leader
CG COMPUTERS SDN BHD
Kuala Lumpur, Malaysia
2017.07 - 2025.03
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Switch Apple Reseller
Tele-Service Representative
IPSOS SDN BHD
Kuala Lumpur
2014.12 - 2015.10
- Participated in ongoing training sessions to stay current with industry trends and boost performance in the teleservice role.
- Assisted customers in navigating online platforms, promoting self-service options while still providing personalized support when necessary.
- Enhanced customer satisfaction by addressing and resolving inquiries efficiently and professionally.
Education
Professional Certificate - Business Studies
Portman College
2016.05 - 2018.01
Diploma - Business Management
Portman College
2018.01 - 2026.03
Skills
- Productive
- Video Editing
- Creativity - Expert
- Leadership - Expert
- Work ethic - Expert
- Adaptability - Expert
- Communication - Expert
- Time management - Expert
- Interpersonal skills - Expert
Languages
English - Fluent
Bahasa Melayu - Fluent
Tamil - Native Speaker
References
Mr Vishnuwaran , 01110981829, THEERAA ULAA SDN BHD
Steven, Yap Kok How, 0163463083, CG COMPUTERS SDN BHD
Hobbies
- Travelling
- Film Making
- Video Editing
- Sound Engineering
- Deejay
Disclaimer
I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
Timeline
TRAVEL AGENT & MARKETING AGENT
THEERAA ULAA SDN BHD
2025.04 - Current
Diploma - Business Management
Portman College
2018.01 - 2026.03
Retail Team Leader
CG COMPUTERS SDN BHD
2017.07 - 2025.03
Professional Certificate - Business Studies
Portman College
2016.05 - 2018.01
Tele-Service Representative
IPSOS SDN BHD
2014.12 - 2015.10