ILAMAARAN SELVARAJAN
Summary
Results-driven Automotive Professional with over 14 years of experience in workshop operations, team leadership, vehicle diagnostics and customer satisfaction. Currently leading the workshop team and ensuring efficient operations, high-quality repairs and timely delivery. Strong background in process improvement, productivity management and after-sales service. Committed to achieving operational excellence and driving business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Head Of Workshop
BYD SISMA AUTO GLENMARIE
Selangor
06.2023 - Current
- Oversee overall workshop operations including scheduling, manpower planning and day-to-day activities.
- Monitor workshop productivity, efficiency and ensure achievement of KPIs.
- Allocate jobs to technicians based on skill level and workload.
- Ensure quality repairs, timely delivery and high customer satisfaction.
- Coordinate with Service Advisors, Parts Department and other departments.
- Monitor WIP, control costs and ensure proper documentation.
- Lead, train and develop workshop team to improve performance.
- Handle customer escalations and ensure effective problem resolution.
Senior Service Technician
SISMA AUTO HUB
Selangor
10.2021 - 06.2023
- Diagnosed and repaired automotive systems effectively.
- Conducted routine maintenance on various vehicle models.
- Collaborated with team members to resolve complex technical issues.
- Trained junior technicians on service protocols and equipment use.
- Ensured compliance with safety regulations during service operations.
- Maintained accurate records of repairs and maintenance services provided.
Senior Technician
BMW INGRESS AUTO SDN BHD
Selangor
06.2020 - 10.2021
- Examine vehicles to determine extent of damage or malfunctions.
- Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
- Review work orders and discuss work with supervisors.
- Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
- Consistently meet deadlines for completed work
Team Leader
AUDI EUROMOBIL SDN BHD
Shah Alam
11.2017 - 06.2020
- Allocated jobs and workloads to individual staff based on ability.
- Implemented initiatives to improve performance and productivity.
- Ensured quality work according to Audi standards.
- Guided and trained team members and new staff.
- Completed vehicle repairs and installations.
Technician
AUDI EUROMOBIL SDN BHD
Shah alam
11.2013 - 11.2017
- Audi Technician is responsible for diagnosing, repairing, and maintaining Audi vehicles.
- The role includes using diagnostic tools to identify faults, fixing mechanical and electrical issues, performing routine servicing, and ensuring all repairs meet Audi quality and safety standards.
- Also records work details and ensures vehicles are fully checked before delivery to customers.
- Repairs on engines, transmissions, brakes, suspension, air-conditioning, and complex electronic systems such as ECU and sensors. Regular maintenance services like oil changes, filter replacements, and inspections..
TECHNICIAN
AK AUTO SERVICES - KLANG
01.2009 - 10.2013
- Carried out preventive maintenance services and repairs.
- Conducted diagnostics and troubleshooting of vehicles.
- Performed major and minor repairs including engine overhaul and diagnostics.
- Ensured good working condition and customer satisfaction.
Education
Executive Diploma -
Logistic and Supply Chain Management
Certificate in Automotive Level 1-3 -
Top Speed College
SPM -
Sekolah Menengah Kebangsaan Taman Kosas
Skills
- Workshop Management
- Team Leadership
- Productivity Monitoring
- Technical Diagnostics
- WIP Management
- Quality Control
- Customer Service & Satisfaction
- KPI Analysis & Reporting
- Problem Solving
- Microsoft Excel
- Report Preparation
- MS Word
- MS PowerPoint
Certification
- Byd Tech Training Manager
- Audi Product & Marketing Training
- Audi Customer Service Training
- Basic Master Technician (Audi Malaysia)
- Certified Audi Master Technician, Singapore 2019
Accomplishments
- Improved workshop productivity and efficiency.
- Reduced vehicle turnaround time.
- Managed technician performance and daily workload effectively.
References
Mr Reuben Nair
HEAD OF AFTERSALES
0122929944
Hobbies and Interests
- Swimming
- Reading
- Travelling
Byd Experience And Training
- Setting up a workshop according to BYD distribution SOP
- Achieved high customer satisfaction and positive feedback.
- Supported successful implementation of BYD after-sales processes.
- Trained and mentored junior technicians.
- Diagnosing and troubleshooting high-voltage EV systems.
- Warranty claim coordination and technical case management.
- BYD after-sales process and service standards.
- Customer technical support and issue resolution.
Personal Information
- Age: 34
- Date of Birth: 12/10/91
- Nationality: Malaysian
- Marital Status: Single
Languages
English
Advanced
C1
Malay
Advanced
C1
Tamil
Advanced
C1
Timeline
Head Of Workshop
BYD SISMA AUTO GLENMARIE
06.2023 - Current
Senior Service Technician
SISMA AUTO HUB
10.2021 - 06.2023
Senior Technician
BMW INGRESS AUTO SDN BHD
06.2020 - 10.2021
Team Leader
AUDI EUROMOBIL SDN BHD
11.2017 - 06.2020
Technician
AUDI EUROMOBIL SDN BHD
11.2013 - 11.2017
TECHNICIAN
AK AUTO SERVICES - KLANG
01.2009 - 10.2013
Executive Diploma -
Logistic and Supply Chain Management
Certificate in Automotive Level 1-3 -
Top Speed College
SPM -
Sekolah Menengah Kebangsaan Taman Kosas