Beastly Digital Monster | Digital Sea Surfer | Regenerative Earth Healer | Your Go-To Human Power | Fleeter |
Klang
Summary
My vision is to build and grow businesses into an impactful foundations where everyone is contributing with their full potential – where each person uses their intrinsic genius and leadership to deliver outstanding value-added projects. I plan to achieve this goal by working my way up the ladder globally and proving my determination and expertise to the ownership group while gaining the respect of my co-workers.
Overview
16
16
years of professional experience
1
1
Language
Work History
APAC Head of Brand Experience & Digital Business- Media, Performance Marketing & Social Commerce(B2B2C) for IFP Business (Family Care & Professional Care)
Kimberly Clark
01.2025 - Current
Reimagine business models, processes, and customer interactions to adapt to the digital era.
Challenge the status quo and explore emerging technologies to create value.
Promote creativity and experimentation within the team, ensuring employees feel comfortable sharing ideas and testing new solutions.
Predict technology developments, modify business plans, and make well-informed choices that support long-term objectives.
Spearheaded the development and execution of a comprehensive digital transformation strategy across the APAC region, aligning with IFP Kimberly Clark's business objectives.
Led a cross-functional team of marketing, sales, and technology professionals to drive digital innovation and enhance brand experience for B2B2C customers.
Directed the implementation of a localized brand strategy for new markets, driving regional sales up by 20%.
Media & Performance Marketing:
Launched an innovative digital convergence strategy, increasing online engagement by 50% and e-commerce sales by 35%.
Implemented an Omnichannel marketing campaign that enhanced customer engagement by 40% and drove a 30% uplift in customer retention.
Pioneered the use of AI-driven analytics to track campaign performance, reducing the cost per acquisition by 20%.
Brand Experience & Customer Engagement:
Fostered collaboration between marketing and product design teams to ensure brand consistency across all customer touchpoints, leading to a 35% improvement in customer perception metrics.
Conceived and implemented a digital-first branding strategy that boosted online engagement by 45% across social media platforms.
Business Growth & Market Penetration:
Directed collaboration with high-profile KOL and influencers that expanded market reach and penetration by 30% within 2 years.
Grew sales of FMC & KCP products to an all-time high of USD 500 million (10% YOY increase) through the rollout of new sub-lines, targeting niche consumer preferences in diverse ASIA markets.
Increased Conversion Rate: Boosted conversion rates by 40% through implementing a personalized customer journey and optimizing website user experience through Social Commerce
Reduced Customer Acquisition Cost (CAC): Decreased CAC by 25% by leveraging data analytics to refine target audience segmentation and optimize ad spend.
Improved Customer Lifetime Value (CLV): Enhanced CLV by 30% through the introduction of a customer loyalty program and personalized email marketing campaigns.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Worked well in a team setting, providing support and guidance.
Passionate about learning and committed to continual improvement.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated respect, friendliness and willingness to help wherever needed.
Strengthened communication skills through regular interactions with others.
Paid attention to detail while completing assignments.
Adaptable and proficient in learning new concepts quickly and efficiently.
Organized and detail-oriented with a strong work ethic.
Learned and adapted quickly to new technology and software applications.
Resolved problems, improved operations and provided exceptional service.
Proved successful working within tight deadlines and a fast-paced environment.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
APAC Digital Media Consultant
Mars Wrigley
01.2024 - 12.2024
Company Overview: Industry: FMCG (Confectionary & Petcare)
Disruptive Digital Leader & Media Expert
ENFJ-A – The Chosen Industry Expert creating Sales Impact through Media
Digital Platform Leader & Trainer– META, Google, Tik Tok & Digital Commerce
Digital Transformation Lead parallel with Marketing Leads
Pioneer of Internal Digital Media Team comprising of 5 headcounts.
Custodian of Digital Media & Agency communications
Growth Digital Marketing Accelerator
Provide Digital Consultation to the Leadership team – Market’s GM & MD, Agency Heads
End-to-End Digital Strategy Maker & Executioner
Leading more than 10 brands internally – M&M, Snickers, Snickers Sugar Reduction, Double mint, Five, Sheba, etc.
Digital Campaign Planning Advisor
Digital Analytics Head
Digital Campaign Execution Advisor
Digital Learnings, Case Studies, Test & Learn Master
Digital Content Advisor – Analyzing content needs based on platform expertise
Devise Digital Trackers – Dashboards, Budget, PCR, Briefs, Campaigns and KPIs
Hands-On expert on Digital Campaign Curation and Execution for all platforms
Excellent Influencer – Digital & Marketing
Marketing Expert in Digital World – Digital Brand Building Expert
Martech expert and advisor
Project Manager of multiple Digital & Marketing projects
Expertise in handling multi pillars – Gaming Platforms & Gamers, Influencer Content & Campaign Management, etc.
Hands On CMS expert – Capable of building and maintaining websites, E-commerce Platforms
End-to-End Digital Solutions Provider – Driving and Integrating Brand Marketing Campaigns driving to Conversion in E-commerce
Digital Marketplace & Activation handler – Lazada, Shopee, Tik Tok Shop, Coupang etc.
Digital Budget Management of more than USD20M with doubled deliverables
Enhanced brand recognition for clients by creating visually appealing and optimized content.
Increased client engagement by developing and implementing tailored digital media strategies.
Streamlined social media management with effective scheduling tools and analytics tracking.
Developed comprehensive digital media plans, outlining specific strategies and tactics for achieving clients'' desired results within established timeframes and budgets.
Assisted small businesses in reaching their digital marketing objectives by providing personalized consulting services tailored to their unique needs and goals.
Created impactful video content, utilizing editing software to produce engaging materials for various platforms.
Managed multiple projects simultaneously, prioritizing tasks effectively to meet client expectations and deadlines.
Assessed paid media analytics against KPIs using Google Analytics, internal reporting and agency reporting and presented findings to key stakeholders.
Researched and developed new campaigns across multiple channels.
APAC Digital Director
Monster Energy (HQ Corona California)
01.2022 - 12.2023
Company Overview: Industry: FMCG (CPG) (B2B2C)
IN,SEA[Malaysia, Singapore, Vietnam, Cambodia, Philippines, Indonesia, Thailand, Sri Lanka, Myanmar), WEST ASIA[Turkey, Uzbekistan, Kazhastan, Pakistan, Iraq, Tajikistan) JAPAN,KOREA,TAIWAN,MACAU,HK]
Leading APAC Digital Marketing team of 5 Digital Managers & 3 Digital Data & Strategy Managers over 30 countries with hands on business and analytical skills.
Aligning business goals with key business stakeholders: regional marketing teams, global digital team, global analytics, regional commercial teams , e-commerce, finance, community management, web management and educating bottling partners with digital data when necessary
APAC Digital Marketing & Sales Advisor to the VP & SVP of Marketing & Commercial
Business Case building & sharing with Global Team – LATAM, CANADA, Oceania
Global Sales & Marketing Exposure(both Business & Digital)through constant travelling to all 30 countries including US
Handling 4 Main Brands – Monster, Predator, Burn & Mother
Develop and manage Digital strategies including Sales and Marketing programs for ASIA digital marketing efforts- digital content strategy, SNS Strategy, Campaign Planning & Management, Budget Strategy & Tracker, Post Campaign Analysis
Creation of APAC Digital Blueprint - Own and manage media budget and leverages all potential synergies in the media planning and negotiation within ASIA tied to business plans, brand objectives and key cultural insights
Provide thought leadership and innovation for expanding Monster’s brand online, creatively and uniquely based upon local market trends in marketing, media and technology
Digital Commercial Planning and execution across APAC
Develop and execute comprehensive always on with content pillars based digital marketing and media strategies and campaigns, integrating both online and offline marketing efforts by driving it to
CRM execution in order to be TOP of MIND – CTA Leading to E-commerce & Q-commerce
Stay abreast of key developments and regional differences in media (e.g., population, demographic, lifestyle, media usage changes)
Leverages marketing data analytics through Power BI dashboard(Google Studio) and consumer insights trend studies to develop media strategies
Lead, manage, partner and negotiate with external stakeholders: media partners, social media companies and agencies including brand partnerships i.e. One FC, UFC, Amazon, Naver, Grab, Twitch, Gaming Streamers, MikMak, Gamer Streamers, Korea PC Café, Football LFC
Oversee creation & management of content management systems (CMS-Monster Media) for all owned properties across all Monster Energy Company brands and including but not limited to websites, apps and other mediums
Management of Digital Campaign Budget over USD 10 M
Analyzed and reported digital campaign performance with focus on program optimization.
Worked cross-functionally with various departments on projects.
Designed and implemented digital, web and social strategies to align with client business goals.
Created engaging content optimized for specific platforms and intended audience.
Built high-performing teams by recruiting top talent and providing ongoing training opportunities for professional growth.
Implemented robust reporting procedures to track KPIs effectively, facilitating informed decision-making across departments.
Regional Marketing Director – Asia’s 1st Digital Exchange (Malaysia, Singapore, Hong Kong, India, Japan, China, Thailand, Indonesia)
Fusang Group of Companies
12.2019 - 12.2020
Company Overview: Industry: Fintech (B2B2C)
Achievements:
Developed and implemented company’s 1st community business platform and guided planning for new business model of Social Selling
Increased omnichannel acquisitions by 200%
Hit and exceeded personal and department OKR’s by 40%
Increased the Marketing revenue growth which was 5% by 10%
Located and proposed potential business partnership (B2B) and attending networking events which resulted in more than 10 new strategic partnership.
Associate Director – Digital Acceleration (Malaysia-Singapore) with Regional exposure (Korea, Philippines, Indonesia, Thailand, India, Taiwan)
Merck, Sharpe & Dome
01.2019 - 12.2019
Company Overview: Industry: Healthcare (Pharmaceuticals) –B2B2C
Achievements:
Managed development of digital acceleration roadmap
Drive functional expertise, influencing digital budget and resource allocation
Partnered global markets to roll out projects, supporting double digit KPI growth & elevating digital maturity
Identified key digital business trends and growth opportunities shaping developments of new digital strategies, established financial forecast, must win battles and capabilities required to maximize growth
Strengthened relationships with leading local/regional players to identify cross-functional initiatives that fuel growth and efficiencies, aligning with strategic business and category priorities
Accelerated key digital capabilities by organizing digital events, incorporating regional structural process and animating demand communities
E-Commerce Director, Head of Digital Marketing & Master of Social Selling
Avon Malaysia
05.2016 - 12.2018
Company Overview: Industry: Retail FMCG - B2B2C
Achievements:
Brand building extending reach by +30% across APAC markets in applying 80/15/5 media investment strategy and putting forth principles of media operating governance
Successful implementation of APAC’s 1st ecommerce that grew digital FTE staff by 5 and accelerated ecommerce plans and grew opportunity pipeline significantly through strategic partnerships
Drove strategic ecommerce & sales knowledge management initiatives and determined priorities for business intelligence strategy; developed e-business plans across business units, categories and channels
Drive omni-channel brand transformation strategies and managing media planning budget of 10 M
Deploy global digital asset strategy to elevate data analytics readiness
Oversee omni-channel sales transformation to support markets
Partner HR & cross-functional teams to drive enterprise-wide digital transformation, through capability development & investment strategy and digital talent programmes (coaching, mentoring & succession planning)
Facilitated APAC omnichannel communities of expertise to redefine organization-wide learning & sharing culture.
Increased digital maturity readiness by +15% in rolling out enterprise wide digital transformation
Launched local content workshops for digital education-content, processes
Internal Stakeholder management champion – Joined marketing ownership, Franchise team advocate, Data Analysis
Executive Board Member Digital Consultant
Head of Digital Business Strategy, Activation & E-commerce
Yes Creation
01.2010 - 01.2016
Company Overview: Industry: AGENCY -Strategy & Digital Enablement (FMCG)
Achievements:
Successfully spearhead all campaigns on social media platforms- FB, IG & Google
Implemented marketing campaign across 1000 brands that led to 45% increase in website traffic
Monitor the online presence of brand and engage with users, enhancing customer relations
Maintained effective and long term working relationships with acclaimed bloggers, key social media influencers and KOLs from various sectors
Social media skills – FB, IG, YouTube, Google-SEO, PPC, AdWords, GA,CRM, HubSpot, Community Management, Sales force, Microsoft Dynamic X, PWA, Adobe, SAP, SANA, Slack
Copywriting and Content Creation
Video Production
Education
Bachelor of Science - Environmental Biology, Business Management, Project Management and Marketing
University Of Science Malaysia
Pulau Pinang
01.2003
High School Diploma -
University of Science Malaysia
Pulau Pinang
04.2001 -
High School Diploma -
School of Sultan Badlishah
Kulim, Kedah
04.2001 -
Skills
Accomplishments
Managed development of APAC digital acceleration roadmap
Launched Social Selling E-commerce for APAC
Drive functional expertise, influencing digital budget and resource allocation
Partnered global markets to roll out projects, supporting double digit KPI growth & elevating digital maturity
Resolved product issue through consumer testing.
Identified key digital business trends and growth opportunities shaping developments of new digital strategies, established financial forecast, must win battles and capabilities required to maximize growth
Used Microsoft Excel to develop inventory tracking spreadsheets, Post SNS Performance
Strengthened relationships with leading local/regional players to identify cross-functional initiatives that fuel growth and efficiencies, aligning with strategic business and category priorities
Accelerated key digital capabilities by organizing digital events, incorporating regional structural process and animating demand communities
Partner HR & cross-functional teams to drive enterprise-wide digital transformation, through capability development & investment strategy and digital talent programmes (coaching, mentoring & succession planning)
Facilitated APAC omnichannel communities of expertise to redefine organization-wide learning & sharing culture
Launched local content workshops for digital education-content, training processes
Internal Stakeholder management champion – Joined marketing ownership, Franchise team advocate, Data Analysis
Implemented marketing campaign across 1000 brands that led to 45% increase in website traffic
Copywriting and Content Creation, Video Production, 3rd Party Engagement & Partnership Digital PR
Timeline
APAC Head of Brand Experience & Digital Business- Media, Performance Marketing & Social Commerce(B2B2C) for IFP Business (Family Care & Professional Care)
Kimberly Clark
01.2025 - Current
APAC Digital Media Consultant
Mars Wrigley
01.2024 - 12.2024
APAC Digital Director
Monster Energy (HQ Corona California)
01.2022 - 12.2023
Regional Marketing Director – Asia’s 1st Digital Exchange (Malaysia, Singapore, Hong Kong, India, Japan, China, Thailand, Indonesia)
Fusang Group of Companies
12.2019 - 12.2020
Associate Director – Digital Acceleration (Malaysia-Singapore) with Regional exposure (Korea, Philippines, Indonesia, Thailand, India, Taiwan)
Merck, Sharpe & Dome
01.2019 - 12.2019
E-Commerce Director, Head of Digital Marketing & Master of Social Selling
Avon Malaysia
05.2016 - 12.2018
Head of Digital Business Strategy, Activation & E-commerce
Yes Creation
01.2010 - 01.2016
High School Diploma -
University of Science Malaysia
04.2001 -
High School Diploma -
School of Sultan Badlishah
04.2001 -
Bachelor of Science - Environmental Biology, Business Management, Project Management and Marketing