Ikmal Rani

Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.

• Managed a high volume of inbound queries while maintaining excellent call quality standards and adhering to established procedures.
• Utilized CRM systems effectively to track interactions, document detailed case notes, and access relevant account information quickly when needed.
• Developed strong relationships with clients and stakeholders, resulting in repeat business and positive feedback.
• Reach above 90% target in users rating and internal quality review
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.

• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude ensuring customer satisfaction.
• Handle store product listing, dispute cases and claims by users on the Marketplaces. Handle hotline and email channel. Process user orders and account via backend
• In charge of inventory, data entry and invoice generation. Maintain minimal to 0% errors.
• Assisted manager in all aspects of business operations.

• Managed company profiles on various platforms, ensuring consistent messaging and visual branding.
• Reached good KPI ratings for team and almost 100% adherence, rare sick leave.
• Trained junior team members on effective use of various messaging tools as well as best practices for work.
• Acting Team Leader on weekends. assess waiver cases for high billed amount under entitlement.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Responsible for ad hoc tasks assigned by management.
• Led the inter-departmental innovation competition with 20 plus participating teams, creating and managing a comprehensive scoring system that increased participation by 35% from previous year and streamlined the evaluation process by 50%.

• Recruiting guests to be invited on shows for the network.
• Floor manager duties, ensuring guest are welcomed and greeted professionally. Manage 4 to 5 guests at same time while ensuring program is run tightly and is on schedule.
• Collaborate with editors and hosts to arrange logistic for field reporting and to ensure recording footage is safe recorded and ready to be aired.