Ikmal Ikhsyam Bin Che Umar
Executive Customer Relationship Management & Product Handing Over
Changloon,Kedah Darul Aman
Summary
To obtain a position that challenges me and provides me the opportunity to reach my full potential professionally and personally utilizing my abilities and years of experience in organization that is progressive intellectually and technically and one in which practices collaborative leadership integrity and honesty.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
Executive CRM & Product Handing Over
Encorp Berhad (Real Estate Developer)
Chuping, Perlis
Oct.2023 - Current
- To be a front man to serve purchaser after CCC process
- To coordinate the customer relationship management campaign or event which will engage customer by building their life experience in order to build loyalty.
- Handle group complain and customer queries and resolve their issues within specified timeless as well as to verify customer satisfaction.
- Efficiently handle and defuse tense situations, patiently listening to customers and empathizing with their concern.
- To prepare regular schedule report as part of improvement plan.
- To prepare complain & enquiries handling management report, handing over report, customer satisfaction report and defect report.
- Oversees the customer relationship management collaterals production and sources quotation - home owner manual, welcome kit, door gift and another necessary document.
- Conduct Pre-Delivery Inspection (PDI) to ensure that quality work of contractor process adheres to company standard before handover unit to purchaser in order to reduce defect listing by owner.
- Set key collection appointment with customer via phone and email.
- Supervise and monitor pre-handover inspection, cleaning and utilities connection.
- Coordinating the rectification of issues during the Defect Liability Period (DLP)
- Handle the closure of defect complaint and issues with customers.
Site Manager
Soulmade Design Studio (Design & Build)
Kuala Lumpur, Malaysia
3 2018 - Sep.2023
- Created weekly and monthly reports and presentations for management team.
- Responsible for day to day supervision of work and quality progress work
- To assist project budget and company cash flow
- To ensure material requisition are planned, ordered, timely delivered and quality complied
- Ensure contractors and supplier duties are recorded, verified, and accountable on daily basis
- To maintain a thorough knowledge of site technical issues
- To attend client complaint, sorting and resolve issues
- To assist, organizes and complete follow up on project and assignments
- Run errands for billing, product/material surveys and supplier survey
Project Site Supervisor
Floor Depot Project Sdn.Bhd (Floor Furnishing)
Bandar Puchong Jaya, Selangor, Malaysia
May.2014 - Feb.2018
- Conduct site inspection before/after installation to ensure quality standard requirement
- To prepare daily/weekly work schedule
- Conduct site survey and measurement work
- Oversaw personnel safety and efforts at work site.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions.
- Attend client site meeting and highlight problem or defect
- Make arrangement logistics from warehouse to site
- Conduct defect inspection and to prepare quotation
- To maintain a thorough knowledge of site technical issues
Site Coordinator
Zealot Design (Resident Maintenance & Renovation)
Kuala Lumpur, Malaysia
Mar.2013 - Apr.2014
- Inspecting work done by contractor to ensure quality standard
- Ensure that jobs are completed on time
- Effectively resolve site quality related issues
- Liaise and attend meeting with client, contractor and suppliers
- Issues quotation and invoices
Set Designer
Artwork Project (Art, Design & Entertainment)
Ampang, Selangor, Malaysia
Jul.2011 - Feb.2013
- Manage event plan with client
- Create/prepare props and setup venue
- Worked closely with lighting and sound teams, creating cohesive visual and auditory experiences.
- Manage quotation and bills
- Supervise and coordinate workers
Senior Set Designer
Zouk Club KL Sdn.Bhd (Art, Design & Entertainment)
Kuala Lumpur, Malaysia
Sep.2006 - Jul.2011
- Managing a team to setup, build and create props and decoration setup at venue
- Doing research, design and supervise the construction of setups and scenery and all the visual aids required in venue
- Conducting regular team meeting to ensure that two-way communication is maintained between team members and marketing manager
- Worked closely with lighting and sound teams, creating cohesive visual and auditory experiences.
- Attended rehearsals to make necessary adjustments and improvements to set designs based on performance needs.
Education
Certificate in Architecture - Pelukis Pelan Senibina
Kolej Komuniti Kepala Batas
Kepala Batas, Pulau Pinang 01.2004 - 07.2005
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Khir Johari
Sungai Petani, Kedah, Malaysia 01.1996 - 12.2000
Skills
Project Management
Site Management
Team Leadership
Site coordination
Site Inspection and Management
Documentation And Reporting
Customer Relationship Management
Documentation Management
MS Office
Autocad
Languages
Malay
Advanced (C1)
English
Intermediate (B1)
Personal Information
Expected Salary: RM 4500.00 (negotiable)
Referrals
- Farah Iliani (Encorp Berhad) +6013 2041143
- Nadia Zakaria (Soulmade Design Studio) +6019 2700025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive CRM & Product Handing Over
Encorp Berhad (Real Estate Developer)
Oct.2023 - Current
Project Site Supervisor
Floor Depot Project Sdn.Bhd (Floor Furnishing)
May.2014 - Feb.2018
Site Coordinator
Zealot Design (Resident Maintenance & Renovation)
Mar.2013 - Apr.2014
Set Designer
Artwork Project (Art, Design & Entertainment)
Jul.2011 - Feb.2013
Senior Set Designer
Zouk Club KL Sdn.Bhd (Art, Design & Entertainment)
Sep.2006 - Jul.2011
Certificate in Architecture - Pelukis Pelan Senibina
Kolej Komuniti Kepala Batas
01.2004 - 07.2005
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Khir Johari
01.1996 - 12.2000
Site Manager
Soulmade Design Studio (Design & Build)
3 2018 - Sep.2023