IFFAH NAZIRAH SAAD
Application Executive
Sungai Buloh,10
Summary
Developed robust skill set in fast-paced, customer-focused environment, looking to transition into new field. Expertise in troubleshooting, problem-solving, and delivering technical support under pressure. Successfully led cross-functional teams to deliver high-impact products aligned with business goals. Ready to bring technical aptitude and customer service excellence to new and challenging role.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Application Support Executive
EDOTCO GROUP
Petaling Jaya, Selangor
11.2023 - Current
- Optimize the asset management system's workflow to enhance suitability and efficiency for end users
- Resolved more than 100 tickets per months which led to the efficiency of the user's issue.
- Design and configure applications to meet business needs, including setting up parameters and customizations
- Collaborated with cross-functional teams to implement system enhancements, improving overall functionality.
- Contributed to the development of knowledge base articles, equipping users with self-help resources and reducing incoming support requests.
- Championed the adoption of best practices in product development processes, resulting in more efficient workflows and better overall outcomes.
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
IT Analyst
DIALOG ASIA GROUP BERHAD
Petaling Jaya, Selangor
02.2023 - 11.2023
- Managed to resolved 300 support tickets within 4 months, resulting in a 90% satisfaction rate from employees
- Collaborated with cross-functional teams to identify and resolve the software issues, resulting in a 20% reduction in system downtime
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
IT Services Intern
KPMG Malaysia
Petaling Jaya, Selangor
09.2022 - 02.2023
- Provide internal support to KPMG users, to support, deploy, implement, trouble shoot any issues requested by users
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Improved coding efficiency with introduction of automated testing scripts.
- Managed to built a peripheral system using Power Apps which led to resolution of doing it manually.
- Troubleshoot 10 laptops per week during the internship period.
Education
Bachelor of Science - Information Systems Management
Universiti Teknologi Mara (UiTM)
Shah Alam, Selangor, Malaysia 09.2019 - 02.2023
Sijil Tinggi Pelajaran Malaysia (STPM) - Accounting
SMK Bukit Gading
Sungai Buloh 01.2017 - 12.2018
Sijil Pelajaran Malaysia (SPM) - Accounting
SMK Bukit Rahman Putra
Sungai Buloh 04.2001 -
Skills
Power Apps Platform
Javascript
D365
SAP Concur
IBM SPSS Statistics
Power BI
Microsoft Office
PHP Language
MYSQL
undefinedExtra-Curricular Activities
- Treasurer of 'You Got IT (Embracing New Norm Technology and Mobile Apps)', UiTM (2021)
- Participant in National Economic Quiz (2018) Member of Community Service Program (2018) Assist in maintaining asset management database
Courseworks Projects
- Academic Advisor Repository System
- Freelance Beautician Management System
- IT Peripherals Damage System
Honorary Awards
- Three times awarded by dean's list during degree
- Two times awarded by the best student during STPM
Timeline
Application Support Executive
EDOTCO GROUP
11.2023 - Current
IT Analyst
DIALOG ASIA GROUP BERHAD
02.2023 - 11.2023
IT Services Intern
KPMG Malaysia
09.2022 - 02.2023
Bachelor of Science - Information Systems Management
Universiti Teknologi Mara (UiTM)
09.2019 - 02.2023
Sijil Tinggi Pelajaran Malaysia (STPM) - Accounting
SMK Bukit Gading
01.2017 - 12.2018
Sijil Pelajaran Malaysia (SPM) - Accounting
SMK Bukit Rahman Putra
04.2001 -
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