Hyson Yee Zi Wei

Client: KPJ Healthcare Malaysia

• Collaborated with the Clinical Quality Department to develop and implement KPI reports, ensuring benchmarks for key indicators (e.g., PCI door-to-balloon time, medication errors) consistently exceeded 90%.
• Designed and automated dynamic dashboards in Power BI, enabling real-time monitoring and analysis of clinical quality performance across multiple indicators.
• Partnered with stakeholders to identify requirements, improve data accuracy, and deliver actionable insights to enhance healthcare outcomes.
• Streamlined reporting processes, reducing manual effort and increasing efficiency by leveraging advanced data visualization techniques.

Client: NS BlueScope

• Partnered with NS BlueScope for over 3 years, leading the end-to-end implementation of Power BI solutions across departments, including Finance, Marketing, Environmental, and more.
• Designed and deployed a robust 3-layer architecture framework, ensuring scalable and efficient data management.
• Delivered over 20 customized reports, empowering various departments with actionable insights and fostering a data-driven decision-making culture.
• Mentored and upskilled the client’s team, transforming their capabilities from no prior Power BI knowledge to establishing a self-sufficient BI team capable of independently managing and enhancing reports.
• Played a pivotal role in achieving the strategic goal of enabling the client to become experts in Power BI, ensuring sustainability and adaptability for future needs.

Client: Bank Rakyat Malaysia

• Led the foundational implementation of Power BI for Bank Rakyat Malaysia, transforming them from no prior Power BI knowledge to an operationally ready BI setup.
• Collaborated with the IT team to design and deploy a 2-layer architecture, including:Layer 0: Integration of original data sources.
  Layer 1: Cloud-based dataflows for efficient data transformation.
  Layer 2: Development of departmental reports tailored to specific business needs.
  
• Conducted a 3-day advanced Power BI training program covering DAX measures, DIAD (Dashboard In A Day) walkthroughs, and best practices for Power BI Service utilization in an organizational environment.
• Empowered the client with the knowledge and tools to effectively manage and scale their Power BI solutions, driving organizational adoption and data-driven decision-making.

Other Responsibilities:

• Gather and analyze business requirements to design data models and deliver insights through interactive Power BI dashboards and reports.
• Plan, design, and implement Power BI architectures, including data integration, transformation, and visualization layers.
• Work closely with clients and cross-functional teams to identify KPIs, improve data accuracy, and align reporting solutions with organizational goals.
• Develop efficient dataflows, optimize performance, and establish data governance practices to ensure security and compliance.
• Conduct training sessions to upskill client teams in Power BI, covering topics such as advanced DAX, report building, and Power BI Service best practices.
• Regularly evaluate and enhance existing Power BI solutions to meet evolving business needs and ensure scalability.
• Leverage advanced visualization techniques to communicate complex data insights effectively.
• Oversee the delivery of Power BI projects, ensuring timely execution and alignment with client expectations.
• Provide post-implementation support, resolve issues, and ensure seamless operation of Power BI solutions.

• Provide on site / remotely support for Client's daily operational task (RWS Sentosa Singapore)
• Effectively provide system health check and troubleshooting during UAT phases and production issue
• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Work closely with team especially PM, BA, and developer for the new requirement and support
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
• Maintain a good relationship with Client / Vendors to understand their company policy and rules in order to support and manage their operational task
• Work closely with our partner Alibaba Group to understand AliCloud in order to ease our daily support and delivery process
• Provide a contingency solution/update within 24 hours if there is a daily operation issue encounter or reported by customer
• Work Closely with BA team to prepared and designed user guide for the solution that delivered and handover to our customer
• Participate in project meeting with technical staff member, customer, project manager in order to catch up the project plan and deliver schedule
• Received 95% customer satisfaction rate

• Built AS400 and RPGLE/CLLE application to serve banking industry
• Built extensive test coverage for all new features which reduced the number of customer complaints by 10%
• Proficiently troubleshoot simple and complex technological issues for different assigned projects, achieving over 95% customer satisfaction rate
• Enhanced the application's features to effectively fix the bugs and optimize the overall performance, reliability and efficiency
• Tested, coded, reviewed and delivered software with 100% on-time record and according to service object level
• Developed scalable and maintainable code, ensuring long-term stability of the software.
• Integrated new technologies into existing systems, increasing capabilities and improving overall performance.

• Engineered modern applications with AS400 and RPGLE/CLLE
• Efficiently deployed and integrated software engineered by team and updated integration/deployment scripts to improve continuous integration practices
• Worked closely with product team on scope of future projects and innovations
• Carried out continuous identification, measurement, and improvement of processes
• 100% on project delivery and received 90% above positive customer satisfaction