Hwee Aun Chin
Penang, Air Itam
Summary
Dynamic customer service professional with experience at Chan Ann Electronic Trading, excelling in cash handling and record keeping. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in Microsoft Office and computer reservation software, consistently delivering results while fostering a welcoming environment for customers.
Overview
14
14
years of professional experience
Work History
Ticket Operations Intern
Sin Seng Lee & Co
09.2022 - Current
- it is just a simple ticket operator job
- u have change from full time to part time to looking for seeing better job opportunity
Customer Service Cashier
Chan Ann Electronic Trading
10.2011 - 11.2016
- Utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Skill Certificate For Computer System Lvl 2 And 3
Institute Latihan Teknikal Putra (HexaPro)
Kulai, Malaysia03-2010
Skills
- Social media promotion
- Cash handling experience
- Record keeping
- Teamwork
- Phone and email etiquette
- Microsoft office
- Computer literacy
- Customer service
- Computer reservation software
- Telephone reception
Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Chinese (Mandarin) (speak only)
Advanced (C1)
Chinese (Hokkien) (speak only)
Upper intermediate (B2)
Chinese (Cantonese) (speak only)
Elementary (A2)
Timeline
Ticket Operations Intern
Sin Seng Lee & Co
09.2022 - Current
Customer Service Cashier
Chan Ann Electronic Trading
10.2011 - 11.2016
No Degree - Skill Certificate For Computer System Lvl 2 And 3
Institute Latihan Teknikal Putra (HexaPro)
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