Summary
Overview
Work History
Education
Skills
Activitiescertificates
Timeline
Generic
Hwa Ming Tan

Hwa Ming Tan

Functional Support Consultant
Jeram

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Functional Support Consultant - Supply Chain

9 Dots Consulting Sdn Bhd
11.2022 - Current
  • Responded to user inquiries and provided second-level support for Dynamics 365 applications via phone, email, and ticketing system
  • Identified and resolved system issues, including troubleshooting errors, performing root cause analysis, and applying appropriate fixes
  • Collaborated with development teams to escalate complex issues and coordinate bug fixes and system enhancements
  • Conducted user acceptance testing (UAT) to validate system changes and ensure functionality aligns with business requirements
  • Assisted in the development and delivery of end-user training programs to promote adoption and proficiency in Dynamics 365
  • Actively engaged with clients to gather feedback, identify improvement opportunities, and provide solutions to enhance system functionality and usability.

IT Executive

Aica Adtek Sdn Bhd
03.2020 - 11.2022
  • Provide desktop, ERP system (Dynamic AX) and production application support (MES program)
  • Involve in business process improvement and ERP implementation
  • Design business process for automation
  • Set up, testing and monitor automated workflows to ensure that business process function at optimum efficiency with minimum risk of error
  • Manage and perform the business analysis work associated with change requests, projects and production issues
  • Support deployments and troubleshoot production issues
  • Provide support for the testing and QA of new and existing items under development or consideration
  • Coordinated with external vendors for services
  • Reviewed technologies and assisted in set up
  • Collaborate with business users to provide data insights using data
  • Dashboards using Microsoft BI technologies including Power BI, Excel
  • Analyze business processes and requirements to apply them to data analysis
  • Review user requirements and business processes to develop functional and system design specification
  • Create and maintain documentation including requirements, designs and user manuals
  • Develops logical and physical data flow models for ETL applications
  • Provide user training and support.

Education

BACHELOR OF BUSINESS ADMINISTRATION IN INFORMATION MANAGEMENT -

Tamkang University
02.2016 - 04.2020

High School Diploma -

Hin Hua High School
Klang, Selangor, Malaysia
04.2009 - 05.2014

Skills

    Demonstrated proficiency in detail-oriented position, reliable, adaptable, able to multitask and ability to troubleshoot issues to a resolution

    Working knowledge of ASPNET, C#

    Experience in implementing ERP system

    Good knowledge on database and be able to write SQL queries to quickly extract data for reporting/troubleshooting

    Excellent interpersonal skills Able to rapidly understand and retain knowledge of business processes and the technology systems

    Other knowledge like Java, MYSQL, Nodejs, HTML, Dynamic AX

    Adaptable and able to quickly learn new processes and/or technologies

    Excellent general problem-solving ability and attention to detail

    Strong problem management and problem investigation skills with ability to learn new skills quickly to value add in problem focus area

    Strong analytical skills, follow-up capability and problem-solving ability

    Dynamics 365 Support and Troubleshooting

    System Configuration and Customization

    Data Migration and Integration

    Change Management

    Requirements Gathering

Activitiescertificates

  • TAMKANG UNIVERSITY, TOEIC 905, MTA PYTHON, TQC PYTHON
  • HIN HUA HIGH SCHOOL, 2014, Chinese Culture Society as committee member, Participated in Hin Hua Inter-class Basketball Competition, Participated in Hin Hua Hostel Basketball Competition, Hin Hua Chinese Drama Competition as committee member, Supported in book publication as Chinese Culture Society committee, Supported in Chinese New Year event as committee
  • HIN HUA HIGH SCHOOL, 2013, Chinese Culture Society as committee member, Supported in Chinese New Year event as committee
  • HIN HUA HIGH SCHOOL, 2012, Participated in Hin Hua Chinese Drama Competition, Participated in Hin Hua Bulletin Board Competition(BM Week), Participated in Hin Hua Inter-class Basketball Competition, Hin Hua Chinese Drama Competition as committee member, Chinese Culture Society as member, Class committee
  • HIN HUA HIGH SCHOOL, 2011, Participated in Hin Hua Bulletin Board Competition(BM Week), Participated in Hin Hua Charity Bazaar as class committee chairperson
  • HIN HUA HIGH SCHOOL, 2010, Participated in Hin Hua Inter-class Basketball Competition, Participated in Hin Hua Hostel Badminton Competition, Badminton Club as member
  • HIN HUA HIGH SCHOOL, 2009, Badminton Club as member

Timeline

Functional Support Consultant - Supply Chain

9 Dots Consulting Sdn Bhd
11.2022 - Current

IT Executive

Aica Adtek Sdn Bhd
03.2020 - 11.2022

BACHELOR OF BUSINESS ADMINISTRATION IN INFORMATION MANAGEMENT -

Tamkang University
02.2016 - 04.2020

High School Diploma -

Hin Hua High School
04.2009 - 05.2014

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Hwa Ming TanFunctional Support Consultant