Hi, I’m
HUSHMEE IQHWAN BIN HUSHMEE KAMAR
Seremban, Negeri Sembilan
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
years of professional experience
4
years of post-secondary education
3
Certifications
2
Languages
Work History
VADS BERHADTTDI, KUALA LUMPUR
Customer Service Executive
01.2009 - 12.2012
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer internet and telephone line connection issues with recommended troubleshooting guideline
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
VADS BERHADTTDI, KUALA LUMPUR
Customer Service Specialist
04.2010 - 06.2012
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained and managed customer files and databases.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Work closely with technician that assign to customer internet connection issues case back to back t resolve customer concerns.
VADS BERHADTTDI, KUALA LUMPUR
Acting Team Leader
07.2012 - 12.2012
Job overview
- Read and interpreted technical documentation to make effective decisions in line with specifications.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Computer Hardware SupplierKUALA LUMPUR
Small Business Owner
12.2012 - 12.2014
Job overview
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Managed purchasing, sales, marketing and customer account operations efficiently.
PRUDENTIAL ASSURANCE MALAYSIA BERHADKUALA LUMPUR
Insurance Agent
01.2015 - 12.2015
Job overview
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Analyzed customer needs to provide customized insurance solutions.
CIMB BERHADKUALA LUMPUR
Customer Service Executive
01.2016 - 12.2018
Job overview
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Described product and service details to customers to provide information on benefits and advantages..
- Answered constant flow of customer calls with minimal wait times.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
MAYBANK BERHADKUALA LUMPUR
Customer Service Sales Representative
01.2019 - 12.2020
Job overview
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Education
Kolej Professional MaraBeranang, Selangor
Higher National Diploma from Business Information Technology
01.2005 - 01.2009
Skills
Problem-Solving
Training and Development
Product and service sales
IT Technical Expertise
Certification
TAKAFUL BASIC EXAMINATION, IBFIM
Timeline
Customer Service Sales Representative
MAYBANK BERHAD
01.2019 - 12.2020
Customer Service Executive
CIMB BERHAD
01.2016 - 12.2018
PRE CONTRACT EXAMINATION FOR INSURANCE AGENTS CERTIFICATE, THE MALAYSIAN INSURANCE INSTITUTE
03-2015
INVESTMENT-LINK LIFE INSURANCE, THE MALAYSIAN INSURANCE INSTITUTE
03-2015
Insurance Agent
PRUDENTIAL ASSURANCE MALAYSIA BERHAD
01.2015 - 12.2015
TAKAFUL BASIC EXAMINATION, IBFIM
06-2013
Small Business Owner
Computer Hardware Supplier
12.2012 - 12.2014
Acting Team Leader
VADS BERHAD
07.2012 - 12.2012
Customer Service Specialist
VADS BERHAD
04.2010 - 06.2012
Customer Service Executive
VADS BERHAD
01.2009 - 12.2012
Kolej Professional Mara
Higher National Diploma from Business Information Technology
01.2005 - 01.2009